Housing Services Officer

Michael Page (UK); England; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Housing Services Officer to manage a diverse property portfolio. This role involves overseeing property management, coordinating maintenance, and addressing tenant concerns with a focus on high-quality service delivery. The ideal candidate will have a degree in housing or a related field and previous experience in housing management, with excellent communication skills. This part-time position offers flexibility and the opportunity to contribute to a supportive community-focused organization. Join a team that values customer satisfaction and professional growth.

Benefits

Competitive Salary

Supplement for Evening Meetings

Meal Allowance for Travel

Qualifications

• Experience in a similar role within a housing association or local authority.
• Knowledge of co-operative housing is desirable.

Responsibilities

• Manage and coordinate properties within the client portfolio.
• Address tenant queries and maintain property records.
• Conduct regular inspections to ensure compliance.

Skills

Communication Skills

Interpersonal Skills

Knowledge of Housing Legislation

Ability to Work Independently

Education

Degree in Housing or Related Field

Housing Qualifications or Experience

Job description

The Housing Services officer will be responsible for managing and coordinating properties within the client portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their meetings.

Client Details

Our client is a well-established property management company. As a small-sized organisation, they take pride in offering high-quality services to their extensive portfolio, with a keen emphasis on customer satisfaction and professional growth.

Description

As the Housing Services Officer, you will:

1. Oversee and manage the property portfolio effectively.
2. Coordinate with maintenance teams to ensure timely repairs and maintenance.
3. Address tenant queries and concerns promptly.
4. Maintain accurate property records and documentation.
5. Conduct regular property inspections to ensure compliance with health and safety regulations.
6. Collaborate with the property team to develop and implement property management strategies.
7. Handle rent collections and ensure timely payments.
8. Assist in the preparation of annual budgets and reports.
9. Support with allocation of properties.
10. Support day-to-day management of properties in the client's portfolio.

Profile

A successful Housing Services Officer should have:

1. A housing degree or in a similar field such as social work, public administration, or property management. If no degree, other housing qualifications or housing experience will be taken into consideration.
2. Previous experience in a similar role within a housing association or local authority.
3. Knowledge of Co-operative Housing, voluntary management committees or similar is desirable but not essential.
4. Excellent communication and interpersonal skills.
5. Knowledge of housing legislation and regulations.
6. Ability to work independently and manage a diverse workload.
7. Will need to be happy to work on a part-time basis which will be 21 hours per week with some out of hours meetings too.
8. The ability to be in an office in Kent on a regular basis and also travelling to London for meetings in and out of standard working hours.

Job Offer

For the successful Housing Services Officer is a competitive salary, dependent on experience. Supplement for evening meeting attendance and meal allowance when travelling from Kent to London.