Housing Services Manager

CIH International Housing Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing organization in South London seeks a Housing Manager to oversee their property management service, enhance resident engagement, and develop strategies for community development. The successful candidate will have a strong background in housing management and effective leadership qualities. This role involves working closely with tenants and various teams to ensure optimal service delivery.

Qualifications

• Experience in a senior leadership role in social housing.
• Knowledge of tenancy conditions and arrears recovery procedures.
• Ability to lead meetings and engage with multiple stakeholders.

Responsibilities

• Manage portfolio of properties and uphold tenancy terms.
• Produce and deliver service plan with targets.
• Contribute to community development and manage anti-social behaviour cases.

Skills

Knowledge of housing management

Customer-focused service

Effective oral communication

Education

CIH qualification

Job description

Location: South London – Brixton / Oval

A Chartered Institute of Housing qualified professional to lead the strategic development and tactical delivery of our comprehensive housing management service to tenants and leaseholders.

About Us

Established over 25 years ago, Cowley Resident Management Organisation (RMO) runs a mixed tenure estate of 560 properties in South London. We are a thriving and culturally diverse community that encourages resident participation and helps staff and residents to work together to make Cowley a better place to live.

It’s a friendly place to work – with a committed team who enjoy seeing the difference they can make to people living in a local community, including vulnerable and older residents.

About the role

You will be a pivotal point of contact between our tenants and internal teams, working alongside colleagues to manage our portfolio of properties and take full responsibility for all aspects of planning, resident engagement and the upholding tenancy terms and conditions. This includes responsibility for letting empty properties and the recovery of arrears.

It will be important to build effective relationships with all teams in Cowley to ensure we provide a joined-up housing service. You will work with your team to managing anti-social behaviour cases and positively contribute to our community development and engagement agenda.

You will be tasked with producing and delivering a service plan for the organisation with clear targets and performance indicators, as well as developing a strategy for managing anti-social behaviour.

About you

• Comprehensive knowledge of housing management and a recognised qualification issued by the CIH.
• Experience gained in a senior leadership role in a social housing setting
• Knowledge of issues affecting the provision of a customer focused service to a diverse community and key issues concerning local government and social housing
• Knowledge of tenancy conditions and arrears recovery procedures
• Able to lead and chair meetings with multiple stakeholder audiences, including preparation of agendas, schedules and supporting documentation
• Ability to manipulate data and numbers to create reports, updates, schedules and budget documents.
• Effective oral communication, with ability to convey information in a clear, concise manner, leading, coaching and developing the team around you.

For more information about us please visit https:www.cowleyrmo.co.uk

To apply, please [e-mail] and we will send you a full job description and further details on how to apply. Please quote CRMOHSM on all correspondence.

For a confidential conversation about this role please [e-mail](NB - please do NOT send applications to this address)

Closing date: 4th July 2025

Short listing: 11th July 2025

Interviews: 17th & 18th July 2025