Housing Services Manager

YMCA Robin Hood Group; Bulwell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local charity organization in Bulwell, England is seeking a Housing Services Manager to oversee service delivery for residents, manage budgets, and improve living conditions. The role requires strong leadership skills, experience in housing management, and a passion for helping vulnerable populations. Ideal candidates will have excellent communication skills and a drive to foster positive community impact. The position offers an opportunity to make a significant difference in people's lives.

Qualifications

• Experience in housing management or supported housing services is ideal.
• Excellent knowledge of welfare and benefits system.
• Confident managing budgets and funding opportunities.

Responsibilities

• Lead the team of Tenancy Sustainment Workers to achieve positive outcomes.
• Manage the budget for the housing service area.
• Work closely with maintenance teams to ensure high property standards.
• Analyze KPI data to prepare reports on service area performance.

Skills

Team leadership

Budget management

Conflict resolution

Problem solving

Education

Recognized housing qualification

Job description

Overview

We are looking to recruit a new Housing Services Manager for our Nottinghamshire service. The focus for this role is to coordinate and oversee successful outcomes for our residents, well-maintained properties, managing long-term voids and personal charge collections.

You will be KPI driven and naturally looking for continual development/process improvement; we are really proud of all the work we do today but know there are improvements that can be made and refinements to be explored to finely tune our service area. You will be motivated by your desire to make a positive impact on people and you will passionately share our belief that everyone should have a fair chance to discover who they are and who they can become.

This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future.

On a day to day basis / Responsibilities

• Lead the team of Tenancy Sustainment Workers, ensuring they are meeting their KPI's and giving our residents all the support they require to achieve positive outcomes, using the homelessness outcome star framework.
• Manage the budget for your service area including staffing, equipment, funded projects etc.
• Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.
• Be pro-active in managing personal charges, housing benefit claims, occupancy, managing periods of voids and working closely with the Assessment teams to identify new suitable tenants.
• Provide support for incidents and complete investigations to identify learnings.
• Manage the KPI's and analyse the data to prepare reports to provide insight on the effectiveness and performance of this service area.
• Drawing on your experience and knowledge to input information for new Bids.
• Provide support or project manage newly funded projects.

This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our residents.

Impact and relationships

Personally, you will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our residents can contribute, belong and thrive. You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our residents, but also to explore community initiatives our residents can get involved with too.

Background and qualifications

From a background in supported housing, you will be able to bring knowledge and understanding of supported accommodation, the challenges our residents face but also an awareness of the support and third parties available to support our residents. You will be a brilliant communicator; whether dealing with your staff or our residents, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings.

Experience and development

You might already have team leaderships skills from a previous role or looking to make that first step into management, we are happy to support your development. We are ideally looking for someone with experience of working in housing management and/or supported housing services. If you had a recognised housing qualification this would be highly desirable. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation.

Skills and duties

You will need to be confident managing budgets and exploring funding opportunities as well as designing and implementing policies, and reporting. Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance.

Logistics

It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire.

Compliance

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

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The YMCA Robin Hood group provides temporary supported accommodation for young people, refugees, unaccompanied asylum seekers, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation.