Housing Services Manager

JR United Kingdom; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

An exciting opportunity awaits for a Housing Services Manager at a leading residential property company. This role involves managing a high-quality rental community in Bristol, focusing on compliance with housing regulations, tenancy management, and community engagement. The ideal candidate will have a strong background in operational housing management, exceptional communication skills, and a proactive approach to service delivery. Join a dynamic team dedicated to enhancing the living experience for residents and making a positive impact in the community.

Qualifications

• Experience in operational housing management within a registered provider or local authority.
• Strong knowledge of social housing legislation and tenancy management.

Responsibilities

• Ensure compliance with housing regulations while delivering excellent services.
• Lead tenancy processes, including property viewings and onboarding of new residents.

Skills

Housing Management

Tenancy Management

Community Engagement

Communication Skills

Budget Management

Job description

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An exciting opportunity has arisen for a Housing Services Manager to join a leading residential property company, managing a high-quality rental community in Bristol. This role is ideal for an experienced housing professional with a strong background in affordable housing, tenancy management, and community engagement.

Key Responsibilities:

• Ensure compliance with housing regulations and policies while delivering excellent services to residents.
• Lead tenancy processes, including property viewings, sign-ups, and onboarding of new residents.
• Oversee income management, tenancy sustainment, and resident engagement initiatives.
• Coordinate maintenance, repairs, and contractor management, ensuring communal spaces are well-maintained.
• Manage tenancy-related issues, including anti-social behaviour and safeguarding concerns.
• Prepare reports and analyse data to monitor performance against KPIs.
• Work closely with local authorities, community partners, and internal teams to enhance service delivery.

What We’re Looking For:

• Previous experience in operational housing management within a registered provider or local authority.
• Strong knowledge of social housing legislation and tenancy management.
• Experience working with vulnerable residents and handling complex cases.
• Ability to manage budgets, report on financial performance, and drive operational improvements.
• Exceptional communication and relationship-building skills.
• A proactive and customer-focused approach to housing management.