Housing Services Co-ordinator (North Yorkshire)

Thirteen Group; Kingston upon Hull; On-site; GBP 35,000; Full time

Job summary

A leading housing association seeks a Housing Services Coordinator to manage around 250 homes. The role involves handling customer enquiries, ensuring rent is paid promptly, and resolving neighbourhood issues. Strong customer service skills are essential. This position offers 28-31 days of annual leave, a pension contribution of up to 17%, and opportunities for professional development.

Benefits

Annual leave starting at 28 days

Pension up to 17% contributions

Health and wellbeing support

Discount and Reward platform

Qualifications

• Strong customer service and relationship-building skills are key.
• Ability to influence and negotiate effectively.
• Comfortable dealing with challenging conversations.

Responsibilities

• Manage a patch of around 250 homes.
• Deal with customer enquiries and ensure rent is paid.
• Help resolve anti-social behaviour and neighbourhood issues.

Skills

Customer service skills

Relationship-building

Negotiation skills

Problem-solving

Dynamic thinking

Job description

Join us as a Housing Services Co-ordinator at Thirteen Group!

Role Overview

As a Housing Services Coordinator you’ll manage a patch of around 250 homes across Scarborough, Whitby and surrounding areas, dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income, resolving anti-social behaviour and neighbourhood issues, all in a way that’s of the highest quality, at the convenience of the customer and responsive of need. You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.

You’ll work with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.

As a geographically spread team you'll be expected to be present on patch 2-3 times per week and you'll be happy travelling to the team office over in Hull and our head office in Middlesbrough as and when required.

Thirteen Benefits

• Salary - £34,237 per annum (+3% uplift, pending implementation)
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave
  
  

Key Responsibilities

• Dealing with customer enquiries, ensuring that rent is paid and homes are let quickly to maximise income.
• Helping to resolve anti-social behaviour and neighbourhood issues.
• You’ll be charged with delighting our customers and turning them into real fans and advocates of Thirteen as the landlord of choice.
• You’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods
  
  

About You

• You’ll be part of a large team of over 180 colleagues, so support and guidance is constantly on hand and training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
• You’ll easily build relationships with our customers and colleagues, with the ability to influence and negotiate.
• Comfortable dealing with challenging conversations, remaining confident and firm, being respectful and considerate.
• You’ll be dynamic and energetic, able to think of new ideas and try new approaches and exceed performance targets
  
  

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.
  
  

Interested?

For more details, please refer to the attached documents.

If you'd like to talk more about the role, please contact Rowany Job, Housing Services Team Leader (Yorkshire and Humberside) for an informal discussion on 07974 373980.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!