Housing Services Co-ordinator

We Manage Jobs(WMJobs); West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Housing Services Co-ordinator to enhance their customer-focused service. This role involves supporting Tenancy Managers, managing a team, and responding to various enquiries and complaints. The ideal candidate will bring strong communication skills and a solid understanding of housing management functions. Join a dynamic environment where your contributions will directly impact the community and help deliver high-quality housing services. This is a fantastic opportunity for someone passionate about improving tenant experiences and making a difference.

Qualifications

• 2+ years experience in delivering tenancy-related services.
• Ability to work independently with minimal guidance.

Responsibilities

• Respond promptly to enquiries and complaints.
• Manage a team of Housing Services Advisors.
• Oversee daily operations of the housing reception.

Skills

Excellent communication skills

Handling complex issues

Understanding of housing management functions

Education

Level 2 Numeracy and Literacy qualifications

Job description

This position is fixed term until 30 April 2026

We are seeking a Housing Services Co-ordinator to support the Tenancy Managers in delivering a high-quality, customer-focused service. The role involves providing effective and timely responses to enquiries and complaints.

Key Responsibilities

1. Respond promptly to enquiries, including complaints, MP and councillor enquiries, Subject Access Requests, and Freedom of Information requests.
2. Manage a team of Housing Services Advisors, supporting Housing Services Officers with resource planning and administration.
3. Act on behalf of the Operations Manager - Housing Services and deputise when necessary.
4. Oversee daily operations of the housing reception in Smethwick.

Essential Requirements

• At least 2 years of experience in delivering tenancy-related services.
• Experience handling complaints and enquiries effectively.
• Experience working with internal and external stakeholders.
• Ability to work independently with minimal guidance.
• Experience briefing or providing information to elected members.

Skills and Knowledge

Excellent communication skills, the ability to handle complex issues, and a thorough understanding of housing management functions are essential. The candidate must be capable of working in a demanding environment.

Qualifications

Minimum Level 2 Numeracy and Literacy qualifications or equivalent (evidence required).

Additional Details

Hours: 37 hours per week

Closing date: 30 May 2025

Interview date: 17 June 2025 (subject to change)

Application Process

For more details, refer to the Job Description and Personnel Specification. For informal discussions, contact Teresa Warren-Donley at [e-mail].

Applications should be submitted promptly to be considered before the closing date. Use the supporting documents provided when completing your application.

If assistance is needed due to a disability or technical issues, contact the Resourcing Team at 0121 569 3300 or [e-mail].

For more information about working at Sandwell Council and the recruitment process, visit https://www.sandwell.gov.uk/counciljobs.

Click here to learn about our One Team Framework: Values and Behaviours.

To apply, download the application form and send it to: [e-mail].

More information can be found at https://www.sandwell.gov.uk/WeAreSandwell/council/story.

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