Housing Services Assistant

Michael Page; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused housing organization in Hackney is looking for a Housing Services Assistant. The role involves providing guidance to tenants, handling enquiries, and supporting the team in various housing services. Ideal candidates will have strong communication skills, experience in customer service, and a good educational background. Join us to make a meaningful impact on the community and enhance resident satisfaction.

Benefits

Supportive team environment

Opportunities for development

Qualifications

• Strong interpersonal communication skills required.
• Ability to prioritise tasks independently a must.
• Willingness to learn about all aspects of housing work.

Responsibilities

• Provide informed advice to tenants and leaseholders.
• Administer garage lettings and report repairs.
• Support tenancy sign-ups and monitor contractor performance.

Skills

Excellent verbal communication skills

Strong organisational skills

Proficiency in Microsoft Office

Experience in customer-facing role

Education

5 GCSEs or equivalent

Tools

Housing management systems

Job description

Overview

As a Housing Services Assistant, you'll be the first point of contact for tenants, leaseholders, and contractors, delivering high-quality advice and support across a range of housing issues. This is a varied and people-focused role based in Hackney.

Client Details

Our client is a resident-led housing organisation committed to maintaining high standards across its estates and delivering excellent customer service. The team works collaboratively to ensure the community thrives and residents feel supported.

Description

• Provide a courteous and informed advice service to tenants and leaseholders.
• Respond to housing enquiries via phone, email, and in person.
• Advise on Housing Benefit and other welfare entitlements.
• Administer garage lettings and report repairs to the local authority.
• Assist with estate inspections and monitor contractor performance.
• Support tenancy sign-ups, changes, and investigations into non-occupancy.
• Promote tenant participation and community engagement.
• Contribute to policy development and performance reporting.

Profile

• A successful Housing Services Assistant should have:
• Excellent verbal, written, and interpersonal communication skills.
• Strong organisational skills and ability to prioritise tasks independently.
• Proficiency in Microsoft Office and housing management systems.
• Experience working with the public in a customer-facing role.
• A good general education (5 GCSEs or equivalent).
• Willingness to learn and get involved in all aspects of the organisation\'s work.

Job Offer

• Hourly rate range #removed#
• Full-time role based in Hackney.
• Supportive team environment with opportunities for development.
• Direct impact on improving housing services and resident satisfaction.
• A chance to work in a community-focused organisation with real purpose.
• This is an excellent opportunity for a motivated individual to develop their skills within the not-for-profit sector. Apply today to join the team as a Housing Services Assistant