Housing Repairs Scheduler Planner

Brackenberry Limited; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local authority partner is seeking a Housing Repairs Scheduler Planner to efficiently plan, schedule, and coordinate repair works. The role involves managing a diverse workload and ensuring compliance with regulations. Candidates should have experience in responsive repairs and strong communication skills. This is a 2.5-month contract, likely to be extended.

Qualifications

• Minimum of 1 year’s experience working within a responsive repairs environment and using housing management/scheduling systems.
• Minimum of 1 year’s experience planning and scheduling repairs, administering a Repairs Scheduling System.
• Competent knowledge of Microsoft Office Packages and phone system technology.

Responsibilities

• Manage workload of operatives and contractors by planning jobs.
• Raise scheduled jobs with appropriate Schedule of Rates Codes.
• Process Follow-On and Carry Over jobs within designated timeframes.
• Contribute to training new staff and act as first point of contact for advice.
• Adhere to legal, regulatory, and policy requirements.

Skills

Experience in responsive repairs environment

Planning and scheduling repairs

Microsoft Office (Outlook, Word, Excel)

Effective verbal and written communication

Job description

We are working closely alongside with a local authority in Islington to assist with the appointment of a Housing Repairs Scheduler Planner on a 2.5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Housing Repairs Scheduler Planner is a key member of the Housing Repairs Services Team, responsible for the efficient planning, scheduling, and coordination of the working day for Operatives and Contractors. The primary goal is to ensure all housing repair works are resourced correctly, tracked diligently, and completed within specified time allocations, thereby maximizing efficiency, meeting performance targets, and delivering a high-quality customer experience for residents.

Responsibilities

• Actively manage the workload of multiple operatives and contractors by planning and dispatching jobs to the best-placed resource (right skills, right time).
• Ensure scheduled jobs are raised with the appropriate Schedule of Rates Codes (SORs) and that sufficient time is allocated to promote a 'right first time' completion rate.
• Ensure all Follow-On and Carry Over jobs are processed within designated timeframes for smooth progression.
• Contribute to training and development activities for new staff members, including acting as a first point of contact for advice in the Supervisor's absence.
• Adhere to all legal, regulatory, and policy requirements, including GDPR, Health and Safety, and the Employee Code of Conduct.

Qualifications

• Minimum of 1 year’s experience working within a responsive repairs environment and using housing management/scheduling systems.
• Minimum of 1 year’s experience planning and scheduling repairs, administering a Repairs Scheduling System, and managing works progression (including follow-on and carry-over activities).
• Competent working knowledge of Microsoft Office Packages (Outlook, Word, Excel) and phone system technology to extract and input information.
• Ability to communicate effectively, both verbally and in writing, at all levels and to a variety of audiences, including collaborating with other departments/stakeholders.