Housing Repairs Officer - Customer Service & Scheduling

Daniel Owen Ltd.; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading company in housing services is seeking a Housing Services Officer for a temporary position in North London. The role involves liaising with tenants, scheduling repairs, and ensuring high standards of customer care. This opportunity offers a supportive team environment with a hybrid working model after an initial office training period.

Qualifications

• Experience dealing with calls in a professional manner.
• Background in repairs is essential.
• Planning & webchat experience preferable.

Responsibilities

• Liaising with tenants and raising repairs.
• Booking appointments for contractors.
• Scheduling surveyor's diaries and dealing with complaints.

Skills

Customer Care

Communication

Scheduling

Job description

Housing Services Officer Role in North London

Housing Repairs / Admin and Scheduling

Liaising with Tenants, Raising Repairs and overseeing engineers diaries.
36 hour week - Hybrid working

1 day a week from home

Fantastic Opportunity to join a supportive team - working in the North London

Duties

Experience of dealing with call in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image

To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.

All jobs are responsible for responding directly to service users either providing information or assisting with service transactions.

Scheduling the surveyors diaries, going out to properties across the borough

Dealing with first line complaints calls

Temporary position (on-going)

Fully office based for two weeks

• Office 4 days and 1 day working from home
• Planning & Webchat experience preferable
• Repairs background essential