Housing Repairs Coordinator

Daniel Owen Ltd; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading housing management company in North London is seeking a temporary Housing Repairs Coordinator. The role involves liaising with tenants, accurately diagnosing repairs, and ensuring high standards of customer care. Candidates should have experience in social housing and excellent communication skills. The job offers £18.24 per hour for a 36-hour week, Monday to Friday.

Qualifications

• Experience of working in a contact centre answering high volume of calls.
• Ability to liaise effectively with contractors and various stakeholders.
• Understanding of policies related to customer service and data protection.

Responsibilities

• Diagnose repairs accurately and raise orders on IT systems.
• Liaise with tenants via inbound calls and web chat.
• Handle customer complaints and escalate as needed.

Skills

Social Housing Experience

Excellent Communication Skills

Customer Care

Job description

Housing Repairs Coordinator
North London
Temporary Position
Monday - Friday
36 hour per week
£18.24 Per Hour

Social Housing Experience Required

Daniel Owen are proud to be representing a well-known company based in the North London area who are looking for a highly skilled Housing Repairs Coordinator to join their team.

Job Summary

• Housing Repairs - Fantastic Company and Team to work with
• Liaising with Tenants via Inbound Call and WebChat, Raising Repairs and Booking Appointment

Duties

• To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
• Experience of working in a contact centre answering high volume of calls to ensure targets are met.
• Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
• Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
• Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
• To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
• To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
• To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.
• To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
• To comply at all times with the Code of Conduct