Housing Repairs Co-ordinators

Essential Employment; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Essential Employment is seeking a Housing Repairs Co-ordinator in Islington to manage repairs and customer inquiries in the contact center. The role entails diagnosing repairs, handling high volumes of calls, and maintaining high customer care standards. This is a full-time temporary position with a pay rate of £17.38 per hour.

Qualifications

• Knowledge of current issues relating to social housing and repairs.
• Ability to diagnose repairs accurately and manage service requests.
• Experience in dealing with customer enquiries and complaints.

Responsibilities

• Diagnose repairs and manage appointments with contractors.
• Handle high volumes of customer calls in a contact center environment.
• Process service requests and complaints efficiently.

Skills

Communication

Customer Care

Problem Solving

Job description

Housing Repairs Co-ordinator needed in Islington, £17.38ph PAYE – Reference: RQ1504868

Knowledge and understanding of current issues relating to social housing and social housing repairs.

Responsibilities:

1. Diagnose repairs accurately, raise orders on IT systems to contractors, and book appointments.
2. Work in a contact centre answering high volumes of calls to ensure targets are met.
3. Handle phone enquiries professionally, politely, and efficiently, ensuring high standards of customer care, including appropriate greetings and adapting communication methods to meet customer needs.
4. Communicate effectively with other departments, agencies, and contractors.
5. Process service requests accurately in line with policy, providing advice and information to customers, ensuring compliance with statutory requirements and data protection laws.
6. Proactively work with team members to improve customer service delivery, including conducting outbound calls as required.
7. Manage customer complaints according to the complaints procedure and escalate cases to Team Leaders as appropriate.

This is a full-time role on a temporary basis.

If interested, apply on our website with your CV or email it to [e-mail], quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer.

All roles may require pre-employment checks, including references. Please be prepared.

Due to high application volumes, not all unsuccessful applicants will receive responses. However, we will contact those progressing to the next stage by phone.

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