Housing Repairs Co-ordinator

TN United Kingdom; London; Hybrid; Full time

Job summary

A local authority in Islington seeks a proactive Housing Repairs Co-ordinator to enhance their housing repairs service. This role involves coordinating repairs, managing tenant enquiries, and ensuring timely service delivery. With a contract of 2+ months and potential for extension, you will join a supportive team focused on effective repair services.

Benefits

Immediate start

Hybrid/flexible working

Supportive team environment

Qualifications

• Experience in housing repairs or coordination role within local authority.
• Excellent communication and customer service skills.
• Ability to manage competing demands.

Responsibilities

• Act as the first point of contact for housing repair enquiries.
• Log, schedule, and coordinate repair works.
• Monitor progress and follow up on outstanding repairs.

Skills

Communication

Customer Service

Organisational Skills

Prioritisation

Tools

Housing Management Systems

Job description

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Job Title: Housing Repairs Co-ordinator
Location: Islington, London (Local Authority)
Contract Length: 2+ Months (Potential to Extend)
Pay Rate: £21.50 per hour (Umbrella)

Overview:
A local authority in Islington is looking for a proactive and organised Housing Repairs Co-ordinator to support their busy housing repairs service. This is a great opportunity to join a dedicated team focused on delivering responsive and effective repair services to residents across the borough.

Key Responsibilities:

Act as the first point of contact for housing repair enquiries from tenants and leaseholders.

Log, schedule, and coordinate repair works with operatives and contractors.

Monitor progress and follow up on outstanding repairs to ensure timely completion.

Update systems with accurate notes and repair status information.

Handle customer queries professionally and empathetically, ensuring high levels of satisfaction.

Requirements:

Previous experience in a housing repairs, contact centre, or coordination role within a local authority or housing association.

Excellent communication and customer service skills.

Ability to prioritise workloads and manage competing demands.

Familiarity with housing management or repairs systems (e.g., Northgate, Orchard, or similar) is desirable.

What's on Offer:

Immediate start.

2+ month contract with strong likelihood of extension.

Hybrid/flexible working considered (subject to service needs).

Join a supportive team within a well-respected London borough.