Housing Register & Allocations Officer

Wealden District Council; Hailsham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Wealden District Council recherche un(e) administrateur(trice) pour son équipe de logement, responsable de l'inscription et de la gestion des demandes de logement social. Le poste offre un contrat permanent ou à durée déterminée, avec une flexibilité de travail hybride. Les candidats doivent avoir une expérience dans un environnement dynamique et être capables de communiquer efficacement avec des clients variés, tout en assurant la gestion des dossiers.

Benefits

Excellent salaire

Pension

Travail flexible

Bien-être du personnel

Stationnement gratuit

Qualifications

• Expérience préalable dans un environnement de logement social.
• Capacité à travailler avec des clients difficiles.
• Compréhension des candidatures et des allocations.

Responsibilities

• Gestion quotidienne des demandes et du registre de logement.
• Relations avec les clients pour assurer leur inscription.
• Maintien de records et de performances.

Skills

Communication

Interprétation d'informations complexes

Gestion de stress

Tools

Locata

Job description

Contract Type: Full Time / Permanent & Full Time / Fixed Term

Hours: 37

Location: Hailsham / Hybrid

1 x Full Time / Permanent

1 x Full Time / Fixed Term for 12 months

Open to Job Share

Are you looking for a new challenge?

Who?

Wealden District Council owns its own stock and therefore we work within a very busy environment nominating between 500 and 800 times per year. Working within the Council’s Housing team, you will be responsible for the day to day administration of the Housing Register and Allocations scheme, including making decisions and conducting investigations to determine eligibility for, and allocating, social housing.

What will you be doing?

• Ensuring that all new applicants are registered, advertise properties, shortlist and re-assess successful applicants and nominate successful applicants to Housing Management or Registered Providers
• Liaising with clients who are experiencing difficulties with their applications to ensure that they can join the register.
• Maintaining good working relationships with landlords regarding tenancies
• Maintaining records and obtaining statistical or performance information, routine correspondence, assistance and support to the Housing Options team

What do you need?

• The ability to understand, interpret and convey complex information and proven experience of communicating with challenging customers.
• Previous experience of the software system Locata and Allocations in a busy social housing environment, and experience of processing and assessing housing applications
• Experience of advertising and shortlisting properties under a choice-based lettings scheme and knowledge of local government services would be advantageous.

What do we offer?

• Working for a great, forward-thinking Local Authority.
• Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking.
• Please note that you must have the right to work in the UK.

Post Number: D3055 & D3010b

Interview Date: To be confirmed

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

To Apply

Please visit our ‘How to Apply’ page for advice on how best to complete your application.

Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one. Remember to add a contact email address and mobile number when applying.

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If you are unable to apply online, have a query or require an alternative application method, please email [e-mail] or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.

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See our How to Apply page for guidance on how to complete your application.