Housing Quality and Standards Manager

Centurion Staunch; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A housing services provider in London is seeking an experienced Housing Quality and Standards Manager to oversee quality and compliance improvements. This strategic leadership role involves managing a team, ensuring compliance with housing regulations, and driving service improvement projects. Ideal candidates will have strong analytical skills and a proven track record in housing management. Flexible working arrangements offered.

Benefits

Flexible hybrid working arrangements

Opportunity to shape policies

Collaborative team environment

Qualifications

• Excellent knowledge of legal and regulatory framework for social housing.
• Proven experience in delivering service improvement projects.
• Strong experience in managing housing delivery.

Responsibilities

• Lead quality and compliance improvement across housing services.
• Manage and motivate a team of casework professionals.
• Ensure compliance with the Regulator of Social Housing’s standards.

Skills

Analytical skills

Leadership

Communication

Relationship building

Tools

Microsoft Dynamics

PowerBI

Job description

About The Role

We are looking for an experienced Housing Quality and Standards Manager to lead the strategic development and delivery of a wide-ranging quality and compliance improvement programme. This is a key leadership role where you will ensure housing services meet statutory obligations, deliver excellent outcomes for residents and align with long-term transformation goals.

Purpose of the Role

• Take strategic responsibility for quality, compliance and service improvement across housing services.
• Lead and develop policies, procedures and service level agreements related to casework, regulatory compliance and quality improvement.
• Drive improvement of the central casework function to deliver better, faster and more effective responses to residents and stakeholders.
• Oversee compliance with the Regulator of Social Housing’s requirements, including direct inspection readiness and broader policy improvements.
• Represent the directorate to internal and external stakeholders on matters of casework, quality and regulatory standards.
• Lead, motivate and manage a team of up to 12 casework professionals and housing officers, ensuring continuous improvement in all resident-facing casework.
• Align the directorate’s casework and regulatory improvement strategy with corporate transformation objectives, statutory responsibilities and reputational risk management.
  
  

Requirements Key Responsibilities

• Deliver service improvement projects that drive measurable positive change.
• Ensure housing delivery aligns with the legal and regulatory framework for social housing.
• Build strong partnerships with stakeholders to push projects forward in a complex environment.
• Use strong analytical skills to interpret systems and policies, producing actionable recommendations.
• Write clear, high-quality reports and presentations for officers, residents and stakeholders.
• Contribute to inspection readiness and ensure continuous improvement to meet the Regulator of Social Housing’s standards.
• Use Microsoft Dynamics and/or PowerBI for reporting and analysis (desirable).
  
  

About You

• Excellent knowledge of the legal and regulatory framework for social housing.
• Detailed understanding of the Regulator of Social Housing’s requirements for council landlords.
• Proven experience delivering service improvement projects in large organisations.
• Experience managing operational housing delivery for a council or registered provider.
• Strong experience developing and managing casework services or supporting housing casework.
• Effective people leader with experience managing and motivating teams to deliver high-quality outcomes.
• Strong analytical, writing and presentation skills.
• Ability to build relationships and influence at all levels, inside and outside the organisation.
• Understanding of and commitment to equal opportunities and staff values.
• Familiarity with Microsoft Dynamics and/or PowerBI is desirable.
  
  

Benefits

• Lead meaningful quality and compliance improvements for thousands of residents.
• Flexible hybrid working arrangements.
• Be part of a collaborative, purpose-driven team.
• Opportunity to shape policies and services that align with transformation goals and regulatory excellence.
  
  

How to Apply

If you’re ready to lead housing quality and compliance improvement at a strategic level, we’d love to hear from you.

Click ‘Apply Now’ or email your CV directly to [e-mail] to start your application today.

Additional Information: Privacy Assurance:

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