Housing Quality and Standards Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD; London; Hybrid; GBP 40,000 - 50,000; Part time

Job summary

A local authority agency in London is seeking a Housing Quality and Standards Manager to lead service improvements and ensure compliance with housing standards. The ideal candidate will have a strong analytical background, excellent writing skills, and experience in managing housing-related casework. This is a contract position requiring office attendance a minimum of two days a week.

Qualifications

• In-depth understanding of legal and regulatory frameworks relevant to social housing.
• Strong analytical skills to evaluate systems, draw conclusions, and develop recommendations.
• Excellent writing skills for varied audiences, including residents and professionals.

Responsibilities

• Lead and deliver housing service improvement projects.
• Ensure compliance with legal and regulatory frameworks governing social housing.
• Prepare written reports and presentations for stakeholders.

Skills

Analytical skills

Excellent writing skills

Presentation skills

Familiarity with housing regulations

Proficiency in Microsoft Dynamics

Proficiency in Power BI

Job description

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Housing Quality and Standards Manager, London

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Client:

CRA GROUP RECRUITMENT AND PAYROLL LTD

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b3aa0c66ebc6

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description
2 months contract with a Local Authority Job Summary:
• An experienced Housing Quality and Standards Manager is required to lead on service improvements, regulatory compliance, and housing standards across a local authority setting
• The role involves working closely with internal teams, residents, and external stakeholders to ensure housing services align with legal, regulatory, and performance expectations
• The postholder will play a key role in shaping housing delivery to meet national standards and local priorities
Key Duties/Accountabilities (Sample): • Lead and deliver housing service improvement projects that result in measurable outcomes
• Ensure compliance with the legal and regulatory frameworks governing social housing
• Monitor and respond to regulatory requirements, including those from the Regulator of Social Housing
• Liaise with relevant bodies such as the Local Government and Social Housing Ombudsman, and the ICO
• Support or manage housing-related casework, ensuring thorough and compliant responses
• Provide detailed policy analysis and recommendations for improving service delivery
• Prepare written reports, briefings, and presentations for officers, members, and residents
• Build strong working relationships across departments and with partner agencies
• Use performance and data tools such as Microsoft Dynamics and Power BI to analyse, report, and monitor housing quality
Skills/Experience: • In-depth understanding of legal and regulatory frameworks relevant to social housing
• Strong analytical skills to evaluate systems, draw conclusions, and develop recommendations
• Excellent writing skills for varied audiences, including residents and professionals
• Confident in working across complex environments with a wide range of stakeholders
• Skilled in developing and delivering presentations in formal and informal settings
• Familiarity with the roles of the Local Government Ombudsman, Social Housing Ombudsman, and the Information Commissioner's Office
• Proficiency in Microsoft Dynamics and/or Power BI
• Proven track record of delivering successful service improvement initiatives in large organisations
• Operational housing delivery experience, particularly within councils or registered providers
• Experience in managing or assisting with housing casework in a public sector setting
• Clear understanding of and commitment to equal opportunities policies and their practical application
• Commitment to upholding the organisation’s staff values in daily work
Additional Information: • The candidate is required to attend the office for a minimum of 2 days per week with willingness to attend some fixed-date meetings in person.


Requirements
• In-depth understanding of legal and regulatory frameworks relevant to social housing • Strong analytical skills to evaluate systems, draw conclusions, and develop recommendations • Excellent writing skills for varied audiences, including residents and professionals • Confident in working across complex environments with a wide range of stakeholders • Skilled in developing and delivering presentations in formal and informal settings • Familiarity with the roles of the Local Government Ombudsman, Social Housing Ombudsman, and the Information Commissioner's Office • Proficiency in Microsoft Dynamics and/or Power BI • Proven track record of delivering successful service improvement initiatives in large organisations • Operational housing delivery experience, particularly within councils or registered providers • Experience in managing or assisting with housing casework in a public sector setting • Clear understanding of and commitment to equal opportunities policies and their practical application • Commitment to upholding the organisation’s staff values in daily work