Housing Project Delivery Manager

Hillingdon Council; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Hillingdon Sports & Leisure

Salary Sacrifice Schemes

Cycle to Work

Local Government Pension Scheme

Vivup Benefits

Mental Health Support and Counselling

Travel Support

Job summary

Hillingdon Council is seeking a Housing Project Delivery Manager to lead the delivery, coordination and monitoring of housing projects within the Your Home, Your Service, Our Future programme. You will build robust project plans, prepare business cases and drive resident-centred improvement across the Landlord Service.

This fixed-term role (2 years) offers an opportunity to challenge established practices, collaborate across departments, and deliver measurable outcomes that benefit residents

Qualifications

• Experience in project delivery within housing or social housing is desirable.
• Strong analytical and stakeholder engagement skills are essential.
• Ability to translate regulatory requirements into practical delivery outcomes.

Responsibilities

• Leading discovery, diagnostics and service reviews, analysing data to understand opportunities for improvement.
• Designing, planning and monitoring complex housing projects across all phases of delivery.
• Leading the creation of costed business cases, Cabinet Member briefings and governance documentation.
• Ensuring project outcomes align with the Regulator for Social Housing Consumer Standards and demonstrate real, measurable impact.
• Bringing together multi-disciplinary project teams, influencing senior stakeholders, and coordinating activity across departments.
• Supporting implementation, evaluating impact, and embedding continuous improvement.
• Acting as a "critical friend" to senior managers - identifying gaps, risks and opportunities for improvement.
• Advocating for innovation, exploring new delivery models, and keeping resident needs at the heart of everything we do.

Skills

Resident-focused

Analytical

Collaborative

Communication skills

Job description

About the role

At Hillingdon Council, we're not simply updating job titles - we are fundamentally reshaping how we deliver housing services. We've worked incredibly hard to secure our C2 grading, a milestone that reflects the progress and determination of our teams. But C2 is not our destination. C1 is the standard our residents deserve, and we are determined to get there.

We won't achieve that by doing what we've always done. We'll achieve it by becoming people-driven, not process-driven. We'll achieve it by working with our residents, not simply for them.

That's why we are appointing a Housing Project Delivery Manager who can drive meaningful, resident-centred change. Someone who sees beyond compliance to the lived experience of our tenants. Someone who can take complex regulatory, improvement and transformation workstreams and turn them into outcomes that genuinely matter.

The role

As Housing Project Delivery Manager, you will lead the delivery, coordination and monitoring of key housing projects, service reviews and peer-review activity linked to the Regulator for Social Housing within our RSH Service Improvement Programme called 'Your Home, Your Service, Our Future'. You will ensure teams are prepared and confident for inspections, build high-quality project plans, produce strong business cases and diagnostic reports, and champion improvement across the entire Landlord Service.

You'll work collaboratively across Housing, Finance, HR, IT, Transformation, Business Intelligence, Legal and other enabling services, ensuring all projects are well-designed, well-run and focused on resident benefit. You will turn insight into opportunity, challenge established ways of working, and help shape the future of our housing service.

This is a fixed term position for 2 years, alternatively, if you are an internal employee this role can be offered as a secondment.

What you'll be doing

• Leading discovery, diagnostics and service reviews, analysing data to understand opportunities for improvement.
• Designing, planning and monitoring complex housing projects across all phases of delivery.
• Leading the creation of costed business cases, Cabinet Member briefings and governance documentation.
• Ensuring project outcomes align with the Regulator for Social Housing Consumer Standards and demonstrate real, measurable impact.
• Bringing together multi-disciplinary project teams, influencing senior stakeholders, and coordinating activity across departments.
• Supporting implementation, evaluating impact, and embedding continuous improvement.
• Acting as a "critical friend" to senior managers - identifying gaps, risks and opportunities for improvement.
• Advocating for innovation, exploring new delivery models, and keeping resident needs at the heart of everything we do.

About you

You are resident-focused, analytical, collaborative, a confident communicator and ambitious for improvement. You are resilient, adaptable and skilled in project delivery, able to see beyond processes to the impact on people.

What we offer

Housing is a career with many paths, and we're committed to helping you find yours. At Hillingdon, we invest in our people, offering opportunities such as:

• Multiverse project and change qualifications
• CIH professional development pathways
• Access to a range of corporate training and leadership programmes

We've built the foundation. Now, help us deliver the future our residents deserve.

Hillingdon Council - Putting our residents first.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here's a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement - increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work - Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits - Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support - Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Basic DBS Check
• Qualifications Check
• 2 years of Referencing

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.