Housing Outreach Worker - South

TN United Kingdom; Witney; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading housing association seeks a Housing Outreach Worker to support tenants across various regions. This hybrid role involves managing tenancies, addressing anti-social behavior, and maintaining relationships with stakeholders. Ideal candidates are proactive, customer-focused, and possess strong organizational skills. Training and development opportunities are provided, along with a competitive salary and benefits.

Benefits

Paid holiday (25 to 30 days)

Sector-specific training

Discounts through Perks at Work

Long service awards

Referral bonuses

Cycle to work scheme

Employee Assistance Programme

Free DBS checks

Career progression opportunities

Pension scheme enrollment

Qualifications

• Experience in a diverse housing organization.
• Proactive and motivated individual.

Responsibilities

• Provide effective tenancy and resident management.
• Support tenants in maintaining their tenancies.
• Build relationships with tenants and stakeholders.

Skills

Communication

Customer Focus

Organizational Skills

Tools

Microsoft Office

Open Housing

Job description

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Location: Hybrid working from home covering areas Oxfordshire, Buckinghamshire, Bedfordshire, Berkshire & Hampshire.

Hours: 35 contracted hours per week

Salary: Up to £28,585.36 per annum plus car allowance of £2,280.00 per annum

Closing Date: 21st May 2025

Interview Date: 27th May 2025 via Microsoft Teams

Job ref: 4560

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About the Role:

Would you like to work somewhere where you get to make a real difference every day?

We have an exciting opportunity for a Housing Outreach Worker at Advance. Advance is a specialist supported housing association on an exciting journey to deliver more services and develop more housing for people with learning difficulties, disabilities, and supporting people towards greater independent living.

You will be based at home but will sometimes be required to work from our Head office in Witney. This role will cover areas of Oxfordshire, Buckinghamshire, Bedfordshire, Berkshire & Hampshire.

This area has approximately six hundred properties. You will work closely with the Regional Housing Officers to provide support to tenants and enable them to maintain their tenancies. We are looking for a communicative, well-organised individual to work across this wide geographical area.

This role involves making a daily difference by improving the lives and outcomes of our tenants.

The role of Housing Outreach Worker includes:

• Providing effective tenancy and resident management in line with policies and procedures.
• Dealing with anti-social behaviour, tenancy changes, and supporting tenants to maintain their tenancies.
• Developing, building, and maintaining relationships with tenants and key stakeholders to ensure effective housing services.
• Playing a key role in helping tenants sustain their tenancies.
• Ensuring fire safety and water safety remedial actions are completed & assisting regional housing officers with annual visits.

About the candidate:

If you are proactive, motivated, and customer-focused, looking to make a real difference, we want to hear from you. You will also be:

• Able to build excellent relationships with customers and colleagues.
• Highly competent with Microsoft Office.
• Highly competent with Open Housing or similar databases.

Training and development will be provided to ensure you can undertake the role effectively.

As travel is required, a full, current driving license and access to a vehicle are essential.

If you enjoy making a difference and have experience working in a diverse housing organization, this is the job for you!

The role requires an Enhanced DBS check.

For more information about the role, please contact Jane Couch, Regional Housing Manager, at 07874871909.

About the organization:

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives by providing quality housing and support services, enabling people to live the lives they choose, achieve personal goals, feel valued, and have their voices heard.

We value our staff and invest in their development, providing training, industry-recognized qualifications, and career progression opportunities.

We are an equal opportunities employer, committed to diversity and inclusion, and do not tolerate discrimination of any kind.

All new staff receive an induction covering our PRIDE values, customer treatment expectations, and staff commitments.

Benefits of working for Advance include:

• Paid holiday (from 25 to 30 days plus bank holidays, pro-rated for part-time hours).
• Sector-specific training and professional development opportunities.
• Discounts through Perks at Work.
• Long service awards every 5 years.
• Referral bonuses up to £500.
• Cycle to work scheme.
• Employee Assistance Programme.
• Free DBS checks.
• Career progression opportunities.
• Enrolment in a pension scheme with above-minimum contributions.

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission. We are committed to safeguarding and promoting the welfare of those we support. Evidence of right to work and an enhanced DBS check (covered by Advance) are required.

We value diversity and welcome applications from everyone. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this vacancy once sufficient applications are received.