Housing Outreach Support Worker

YMCA of the Cedar Rapids Metro Area; Redhill; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Be part of a long-standing and well‑re

Be part of a long-standing and well‑re

Job summary

YMCA East Surrey in Redhill is recruiting a Housing Outreach Support Worker (Bank Staff) for Hillbrook House to transport residents to appointments using the charity vehicle, and when needed, a personal vehicle.

The role combines driving, resident welfare, vehicle checks, safeguarding, and collaborative support within housing services. Reporting to the Housing Support Manager, the post holder will work at Hillbrook House and across locations adhering to safeguarding, DBS checks, and UK GDPR.

Qualifications

• Full driving licence with business-use insurance and knowledge of safeguarding.
• DBS check enhanced with Children’s barred list required.
• First Aid qualification and local-area knowledge preferred.
• Flexibility to work evenings, weekends or bank holidays.

Responsibilities

• Transport residents to appointments using YMCA vehicle or own vehicle.
• Ensure safety, welfare and comfort of residents while driving; adhere to lone-working policies.
• Conduct daily/weekly vehicle checks and basic maintenance; report defects.
• Maintain accurate records of vehicle usage and incidents; refuel as needed.
• Represent YMCA East Surrey professionally and uphold safeguarding policies.

Skills

Driving licence

Safeguarding training

Empathy

Communication

Teamwork

First Aid certificate

Flexibility

Education

Category D1 licence

DBS check (Enhanced)

Job description

Housing Outreach Support Worker, Redhill, £14.49

Application Start Date

07-10-2026

Application End Date

03-11-2026

Location

Redhill

RH1 6QT

Work Style

On-site

Non-profit charitable organisations

Description

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting a Housing Support Outreach Worker (Bank Staff) for Hillbrook House to assist the Housing Support Team, primarily by transporting residents safely to and from appointments. The role combines driving, resident welfare, vehicle management, safeguarding, and collaborative support within the organisation’s housing services.

You will be reporting to the Housing Support Manager within the Housing service area, the role is based at Hillbrook House.
The postholder must follow safeguarding, health and safety, data protection, staff handbook, and organisational policies; maintain compliance with UK GDPR; support residents’ rights and entitlements; and work positively with residents, colleagues, housing staff, social workers, local authorities, police, NHS services, charities, and other professionals.

Responsibilities include transporting residents using the YMCA vehicle or occasionally a personal vehicle, protecting passengers and other road users, completing daily and weekly vehicle checks, performing basic maintenance, reporting defects and incidents, maintaining cleanliness and roadworthiness, refuelling, and keeping accurate usage records.

Essential requirements include:

• Safeguarding training or willingness to undertake it, a full driving licence with valid business-use insurance and supporting vehicle documents, understanding of young people and supported housing, accurate administration, empathy, communication, initiative, teamwork, and commitment to equality, diversity, and inclusion.
• A Category D1 licence, First Aid qualification, recent safeguarding training, local-area knowledge, flexibility to work occasional evenings, weekends, or bank holidays, travel across locations, and a satisfactory Enhanced with Children’s barred list DBS disclosure are also specified.

KEY RESPONSIBILITIES:

• To take residents to and from appointments primarily using the YMCA vehicle, or on occasion your own vehicle.
• To be responsible for the safety, comfort and welfare of residents and staff while driving and be confident with lone-working policies.
• To adhere to YMCA East Surrey’s Safeguarding policies and procedure and attend relevant safeguarding training.
• To conduct driver’s daily and weekly vehicle checks, and to conduct basic maintenance.
• To report any vehicle defects, faults, incidents, and accidents.
• To refuel vehicles as required, and to maintain accurate records of vehicle usage.
• To work within the constraints and guidelines as set out in the staff handbook and the policies and procedures of YMCA East Surrey.
• To undertake any other associated duties as required by Housing management.
• Represent YMCA with professionalism and compassion, always maintaining a positive and inclusive public image.
• Participate in training and taking responsibility for maintaining the knowledge and skills required for this role.
• Take responsibility for your own health and safety and that of others, reporting any risk promptly.

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

PAY: £14.95 per hour

BENEFITS:

• Be part of a long-standing and well-respected charity

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

Accessibility if you require assistance or have questions regarding the application process, please do contact us at [e-mail]

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.