Housing Options Team Leader 5275731

Triumph Consultants Ltd; Redcar; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government agency in England is seeking a skilled Housing Options Team Leader to manage the Housing Advice & Information Team. This role requires significant experience with homelessness legislation and team management. The ideal candidate will have strong communication and problem-solving skills, and will oversee service delivery to meet statutory responsibilities. This position offers a pay rate of £23.92 per hour for an anticipated duration of 3 to 4 months.

Qualifications

• Significant experience in homelessness prevention and relief services.
• Clear understanding of statutory service operations.
• Ability to design and implement effective systems.

Responsibilities

• Lead the Housing Advice & Information Team's daily management.
• Develop and deliver policies and strategies for homelessness prevention.
• Supervise and monitor team performance and service delivery.

Skills

Homelessness legislation knowledge

Team management experience

Excellent communication skills

Problem-solving skills

Negotiation skills

Education

A-Level standard or equivalent

GCSE English Language and Mathematics (Grade A-C)

Tools

Jigsaw case management system

Job description

Overview

Job Title: Housing Options Team Leader

Ref: Redcar 5275731

Pay rate: £23.92 per hour PAYE

Role length: Anticipated 3 - 4 months

Additional requirement: Full driving licence

The role

We are seeking a skilled manager, with housing and homeless experience, to support the existing manager. Under the guidance of the Health Protection Healthcare Quality Service Manager, you will lead the day to day management duties of the Housing Advice & Information Team and deliver a high-quality, customer-focused service that fulfils the Council’s statutory homelessness duties and supports partnership efforts to meet the Authority’s objectives.

Key responsibilities

• Lead the development and delivery of homelessness prevention policies, strategies, and service plans, ensuring the Council meets all statutory responsibilities
• Regularly review policies and analyse data to ensure the service responds effectively to housing needs. Oversee timely and accurate submission of all relevant reports, including performance data, and adopt new IT systems as required
• Drive and expand homelessness prevention and relief initiatives tailored to individual needs, including personal housing plans, move-on options, and support services—working closely with internal teams and external partners
• Support minority groups, including travellers and asylum seekers, by collaborating with regional bodies, government agencies, contractors, internal teams, and voluntary organisations
• Provide daily supervision, support, and performance monitoring of team members. Keep the Service Manager informed on team performance, focusing on government statistics and internal KPIs
• Stay up to date with housing and homelessness legislation. Offer practical advice, guidance, and training as needed, and promote the service across various platforms, including digital channels
• Ensure timely, effective responses to complaints, appeals, enquiries, and emergency incidents
• Regularly review the allocations and local lettings policies to ensure they meet local housing needs
• Manage temporary accommodation placements to minimise costs to the Council
• Support the Service Manager in budget monitoring, including external grants and awards. Use the prevention budget creatively and effectively, with appropriate oversight
• Oversee and monitor commissioned homelessness prevention services delivered by external providers
• Collaborate with Public Health teams to strengthen the role of homelessness services in easing pressure on healthcare services
• Ensure continuous access to services by managing staff and coordinating out-of-hours call-out arrangements for homelessness cases
• Represent the department at committees, courts, public inquiries, and working groups. Be available to work outside standard hours as service needs require

What the client is looking for

• Educated to A-Level standard or equivalent with GCSE English Language and Mathematics (Grade A-C) or equivalent
• Clear understanding of homelessness legislation and associated guidance, and its application as part of a front-line statutory service
• Significant experience, in-depth knowledge and practical implementation of relevant homelessness legislation and associated guidance
• Knowledge of Jigsaw case management system
• Significant experience of managing a team
• Excellent written, verbal, and presentation skills
• Able to design, implement, and review systems and procedures effectively
• Competent in the use of PC based IT systems and assist in their development
• Excellent negotiating and persuading skills
• Excellent interpersonal skills to ensure that conflict is avoided or resolved effectively
• Capable of shaping and delivering systems and procedures that meet service and team objectives, while ensuring effective team management
• Excellent problem-solving skills, to resolve complex issues within the bounds of Council policies

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.