Housing Options Officer, West Lothian Civic Centre, 494.94

West Lothian Council; Livingston; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A local government authority in Scotland is seeking a motivated Housing Options Officer to join their Housing Access Team. The officer will provide pivotal support to individuals at risk of homelessness, ensuring comprehensive assessments and interventions. Ideal candidates will have experience in social services and a strong understanding of housing legislation. This is a full-time, hybrid position with a supportive team environment.

Qualifications

• Experience in social services or housing support.
• Understanding of homelessness and housing legislation.
• Ability to engage with diverse clients and stakeholders.

Responsibilities

• Provide comprehensive housing options and assessment services.
• Conduct interviews and assessments for homeless individuals.
• Work with partners to prevent homelessness and sustain accommodation.

Skills

Communication skills

Problem-solving

Empathy

Job description

Location: West Lothian Civic Centre Howden South Road Livingston, EH54 6FF

Salary: £33,298 - £36,020 per year

Contract Type: Temporary

Position Type: Full Time

Hours: 36 hours per week

Work From Home: Hybrid

Job Advert

Fixed Term until 30 April 2026.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

We have exciting opportunities for motivated and enthusiastic individuals to join our Housing Access Team to help make a difference to the lives of people who are either experiencing homelessness or are at risk of homelessness.

As a Housing Options Officer within a high demand, high performing team tasked with delivering the council’s housing options service in order to meet the needs of individuals or families identified as being at risk, including those who are homeless or threatened with homelessness. You will do this through providing a comprehensive range of housing options and assessment services to meet the statutory homeless and support needs of individuals and families. This will include undertaking the statutory homeless presentation and assessment where required, and in full compliance with policy, practice and regulatory codes of guidance.

The Housing Need Service operates a prevention first model of service delivery, and Housing Options Officers are responsible for assisting those who are homeless or threatened with homelessness, identifying risks and opportunities through housing options interviews, working with our partners to undertake interventions with the aim of preventing homelessness and sustaining safe accommodation wherever possible.

In order to achieve this, the post holder will be expected to deliver a programme of advice and support activities for customers, whilst ensuring that individuals/households housing needs are identified and appropriate action is taken either directly with officers through case management, or by making referrals to specialist support and advice providers.

The post holder will promote a person-centred approach through assessment to build capacity for individuals and families to where possible prevent homelessness and achieve sustainable outcomes. Officers are required to undertake home visits and office interviews throughout West Lothian, and will work in council buildings on a rota basis, and will be expected to deliver services face to face, virtually, and occasionally with travel required.

Officers will work closely with other services and teams responsible for supporting and managing the accommodation and tenancies of homeless applicants, and will be expected to successfully maintain a live homeless caseload, seeking solutions and good outcomes for applicants.

This post is considered Regulated Work with children and/or protected adults under the Protection of Vulnerable Groups (PVG) Scotland Act 2007. From 28 February 2011 preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council