Housing Options Officer (Overseas Arrivals Lead)

Uttlesford District Council; Uttlesford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority council in Uttlesford is seeking an experienced housing professional to join its Housing Options Team. The key responsibilities include preventing homelessness and supporting overseas arrivals from Ukraine and Afghanistan. Ideal candidates will have experience in the homelessness sector or relevant housing expertise, alongside excellent customer care skills and the ability to think creatively. This role requires flexibility in addressing complex community needs.

Benefits

Inclusive employer

Disability Confident Employer

Support for Care Leavers

Fostering Friendly Employer

Qualifications

• Experience in the homelessness sector or relevant housing experience.
• Understanding of local authority’s homelessness duties.
• Ability to work within a frontline team.

Responsibilities

• Support a caseload of overseas arrivals from Ukraine and Afghanistan.
• Prevent homelessness and offer help to customers in need.
• Navigate housing options for vulnerable individuals.

Skills

Customer care skills

Creative thinking

Persuasiveness

Flexibility

Job description

We are looking for an experienced housing professional to join the council’s Housing Options Team. You would become a member of a small team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. We need someone who can comprehend the often complex needs of individuals within our community and who will relish the challenge of finding solutions for them. This role will be the lead officer visiting and supporting a caseload of overseas arrivals from Ukraine and Afghanistan supporting them to navigate their housing options and homelessness.

Ideally you will already be working within the homelessness sector and have a good understanding of a local authority’s homelessness duties. However we would also consider applications from people who have other relevant experience within housing and the skills needed to work within this frontline team.

Other essential requirements for this post are great customer care skills, the ability to think creatively, to be encouraging, persuasive and to be able to work flexibly.

For an informal discussion please contact Ross Hefford at [e-mail] or 01799 510560.

To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers

Closing date for completed applications is Sunday 10 August 2025

It is intended that interviews will be held on 18 August 2025

CVs will not be accepted.

Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.