Housing Options Officer (Domestic Abuse)

Darlington Borough Council; Tees Valley; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Maternity/Paternity/Adoption Leave

Cycle to Work Scheme

Staff counselling service

Training and development

Job summary

Darlington Borough Council is recruiting for a Housing Options Officer (Domestic Abuse). The role offers a salary of £33,119–£35,570 per annum and a permanent, full-time contract.

The successful candidate will provide specialist housing advice to clients at risk of homelessness and those affected by domestic abuse, and will investigate claims of homelessness and housing need. The post requires excellent communication, teamwork and a proactive, motivated approach.

Qualifications

• Experience of working in domestic abuse and housing is essential.
• Excellent communication skills and ability to work with vulnerable members of the public.
• Enthusiastic and highly motivated and able to work in a demanding environment.

Responsibilities

• Provide specialist housing advice for clients at risk of homelessness and at risk from domestic abuse and investigate homelessness, potential homelessness and housing need.
• Arrange temporary housing and support where required and help people find appropriate accommodation.
• Work effectively with vulnerable members of the public and liaise with partners as needed.

Skills

Communication skills

Teamwork

Empathy

Motivation

Job description

Housing Options Officer (Domestic Abuse) (Ref: POS013308)

Salary £33,119 - £35,570 (per annum) Salary Band £30,001 to £40,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Housing
Directorate N/A Published Date 17/09/2026 Closing Date 04/10/2026

The successful candidate will need to be able to give specialist housing advice for clients at risk of homelessness and at risk from domestic abuse and investigate claims of homelessness, potential homelessness and housing need. Arrange temporary housing and support where required and to assist people to find appropriate and adequate accommodation.

Applicants will need to have excellent communication skills, work well within the team and work effectively with vulnerable members of the public. In addition, applicants need to enthusiastic and highly motivated and enjoy working in a demanding and challenging environment.

Experience of working in domestic abuse and housing is essential.

For detailed information on this role, please refer to the Role Profile and Person Specification.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

For a further informal discussion and any queries around the role profile and jobs itself please contact Housing Options Team Leaders Mark Jeffery, Anna Ginsberg or Suzanne Jenkinson,on 01325 405723.

Mark can also be contacted on 01325 405201.

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.