Housing Options Officer

Service Care Solutions Ltd; Taunton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a Homelessness Prevention Officer to join their dynamic housing team on an interim basis. This role involves providing essential support to individuals at risk of homelessness, managing cases, and collaborating with various agencies to promote housing stability. The position offers a hybrid working model, allowing for both office and remote work, making it a flexible opportunity to make a significant impact in the community.

Qualifications

• Experience in housing advice or homelessness prevention services.
• Strong knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017.
• Ability to manage a varied caseload.

Responsibilities

• Provide tailored advice and assistance to individuals at risk of homelessness.
• Manage a caseload of clients and participate in a duty rota.
• Ensure compliance with statutory duties under relevant housing legislation.

Skills

Communication

Case Management

Housing Legislation Knowledge

Job description

Job Title: Homelessness Prevention Officer
Contract: Interim – Full Time
Day Rate: £27.35 LTD / £22 PAYE
Location: Hybrid – 2 days per week in office (duty rota), remainder remote
We are currently recruiting for an experienced Homelessness Prevention Officer to join a dynamic housing team on an interim basis. In this vital role, you will work with individuals at risk of homelessness to provide advice, support and practical solutions, helping to prevent homelessness and promote housing stability.
Key Responsibilities:

• Provide tailored advice and assistance to individuals who are homeless or at risk of becoming homeless.
• Help applicants explore their housing options and secure suitable accommodation.
• Manage a caseload of clients alongside participation in a duty rota (approximately 2 days per week in the office).
• Offer timely referrals and signposting to appropriate support services including mental health, welfare, domestic abuse and substance misuse support.
• Work in partnership with internal departments and external agencies to prevent homelessness and reduce rough sleeping.
• Ensure all casework complies with statutory duties under the Homelessness Reduction Act and relevant housing legislation.
• Maintain accurate case records and contribute to service improvement through effective data collection and feedback.

Requirements:

• Experience working in housing advice or homelessness prevention services.
• Strong knowledge of the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017.
• Able to manage a varied caseload while working flexibly across duty cover and remote working arrangements.
• Excellent communication skills, with the ability to engage sensitively with vulnerable individuals.
• Confident using case management systems and working within performance targets.

This is a fantastic opportunity to make a real difference in the community, supporting vulnerable households to find and sustain long-term housing solutions.
To apply or find out more, please get in touch today – email [e-mail] or call 01772 208966