Housing Options Officer

Borough Council of Kings Lynn & West Norfolk; King's Lynn; On-site; GBP 30,000 - 36,000; Full time

Job summary

Join a leading local council as a Housing Options Officer in King's Lynn, making a tangible difference in the lives of those facing homelessness. This role involves providing vital housing advice, assessing complex cases, and implementing effective solutions. Enjoy competitive pay, generous leave, and a commitment to flexibility after an initial office-based period.

Benefits

Performance-related pay

Generous annual leave entitlement

Local government pension scheme membership

Office closure between Christmas and New Year

Qualifications

• Experience in housing or a similar field required.
• Understanding of welfare benefits and social care eligibility essential.
• Skills in working with vulnerable individuals are important.

Responsibilities

• Provide comprehensive housing advice to individuals facing homelessness.
• Assess cases according to current legislation and investigate situations.
• Contribute to solutions aligned with the Homelessness and Rough Sleeping Strategy.

Skills

Communication

Problem Solving

Cultural Awareness

Education

Experience in housing or related field

Job description

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Borough Council of Kings Lynn & West Norfolk

Location:

King's Lynn, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7e4dd84b87e7

Job Views:

5

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

Housing Options Officer

Starting salary up to £35919 per annum

Based in the King’s Court Council Office, Kings Lynn, Norfolk.

Do you want to make a meaningful difference in the lives of individuals and families facing homelessness in West Norfolk? We’re looking for someone with strong communication skills and a proactive, problem-solving approach to join our Housing Options team.

In this rewarding role, you will provide comprehensive housing advice to individuals in often complex and difficult situations, helping them navigate the services available to prevent homelessness. You will assess cases in line with current legislation, investigate housing situations, and contribute to the delivery of practical, forward-thinking solutions aligned with our Homelessness and Rough Sleeping Strategy.

You should have experience in housing or a similar field, with an understanding of welfare benefits and social care eligibility. You’ll be skilled in working with the public, particularly vulnerable individuals, and have a sound grasp of equality principles. Language skills and cultural awareness, particularly for supporting Ukrainian and Afghan refugee households, will be highly valued.

In return, we can offer performance related pay, a generous annual leave entitlement which includes an office closure between Christmas and New Year and membership of the local government pension scheme. We value flexibility, but this role will be office based for the first 6 months before any hybrid arrangements can be explored.

Subject to a satisfactory enhanced Disclosure, through the Disclosure and Barring Service.

Find out more and apply at

Closing Date: 16 July 2025

Please see job description below for full details of the job role before you apply: