Housing Options Officer

Jobsgopublic; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local authority in Greater London is looking for a highly motivated individual to join their Housing Options Team. You'll be responsible for assessing homelessness applications and assisting clients in securing accommodation. The role requires excellent communication skills, experience in homelessness services, and the ability to work under pressure. This position offers hybrid working and a competitive benefits package.

Benefits

Competitive benefits package

Hybrid and agile working policies

Employee assistance scheme

Membership of the Local Government Pension Scheme

Qualifications

• Experience in a front-line homelessness service.
• Ability to manage a caseload and meet deadlines.
• Valid driving license and vehicle for work purposes.

Responsibilities

• Assess homeless applications to determine statutory duties.
• Help customers retain or secure alternative accommodation.
• Participate in the team’s duty rota.

Skills

Excellent communication skills

Negotiation skills

Calm under pressure

Understanding of homelessness legislation

IT skills

Job description

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Do you want to be part of an experienced, successful, and enthusiastic team?

We are looking for a highly motivated team player to join our Housing Options Team.

The Housing Options Team is responsible for preventing and relieving homelessness under the Homelessness Reduction Act 2017, as well as managing the Council’s Housing Register.

Reporting to the Housing Options Manager, you will carry out assessments of homeless applications to determine statutory duties owed to customers. You will help customers retain their existing accommodation or secure alternative accommodation.

You will have your own caseload and participate in the team’s duty rota.

The role requires excellent communication and negotiation skills with a wide range of people and organizations.

Your experience working in a challenging front-line homelessness or similar service will help you remain calm under pressure while delivering high-quality customer service.

You should have a good understanding of homelessness legislation and state benefits, as well as excellent IT skills, the ability to keep accurate records, and meet deadlines.

Waverley Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

Waverley is an ambitious, dynamic, and innovative local authority. Our success relies on team working and the ongoing development of our high-performing, highly engaged workforce, who share our values and corporate objectives.

Waverley is a beautiful place, consistently rated as one of the best places in the country to live and work. The borough is within easy reach of London and the south coast.

The role offers a mixture of Office and Home Working (Hybrid). The post holder must have a valid driving license and a vehicle available for work purposes.

Closing date for applications: 22nd August 2025.

Interview date: To be confirmed.

About us -

In return for your contribution, we offer a competitive benefits package including hybrid and agile working policies, training and development opportunities, generous annual leave, flexi-time, free onsite parking, an employee assistance scheme, and membership of the Local Government Pension Scheme. More information about working at Waverley and our benefits can be found on our website.

We value diversity and encourage applications from people of all backgrounds and experiences. We are a Disability Confident employer and appoint on merit. We also support the Armed Forces Covenant and welcome applications from serving or ex-military personnel and their partners. We offer an interview scheme for military personnel meeting the role's essential criteria.

Please note that we do not accept applications after the closing date. Right to work in the UK will be verified during the interview process.