Housing Options Caseworker

£36,124 to £39,513 pa – pro rata for hours worked

JOB TITLE: Housing Options Caseworker
POST NUMBER: 004762
WEEKLY WORKING HOURS: 37
SALARY RANGE: £36,124 to £39,513 pa – pro rata for hours worked
TYPE OF CONTRACT: Fixed Term to 30 September 2025
LOCATION: Stevenage

ABOUT THE ROLE

This is an opportunity to join the busy Housing Options Team. The role of a Housing Options Caseworker involves providing customers with housing advice with a strong focus on preventing and relieving homelessness; seeing customers through all stages of the process including personalised housing plans and a decision on their homeless application if prevention or relief has not been possible.

A DBS check and a Values Based Interview will be carried out for this post.

ABOUT YOU

The successful candidate will have:

1. The ability to work on your own initiative and flexibility in dealing with varying workloads.
2. Ability to manage your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need, attend multi-agency meetings and take part in duty cover.
3. Effective communication and negotiation skills to engage with customers in a demanding environment in order to find solutions.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made online - please visit Stevenage Jobs.

For an informal discussion about this role please contact:

Name: James Perkins
Job Title: Senior Housing Options Caseworker
Phone Number: 07851260326
Email: Housing.Options@Stevenage.gov.uk

Closing date for receipt of applications: Sunday 27 April 2025
Interviews will be held week commencing: Monday 5 May 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click Equal Opportunities.

Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN