Housing Operations Manager (High Rise)

Platform Housing Group; Leicester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Une organisation de logement sociale recherche un Manager d'Opérations de Logement pour superviser deux schemes de haute densité à Leicester. Le candidat idéal aura une solide expérience en gestion de logements, une approche proactive et une connaissance approfondie des lois sur le logement. Ce poste impliquera de travailler en étroite collaboration avec des équipes internes et des partenaires externes pour améliorer la durabilité des locataires.

Qualifications

• Expérience prouvée en gestion de services de logement ou de voisinage.
• Capacité à gérer des affaires sensibles et urgentes.
• Excellentes compétences en collaboration et en influence.

Responsibilities

• Diriger une équipe dédiée, supervisant les opérations quotidiennes.
• Gérer les plaintes des clients et les demandes des membres élus.
• Assurer la conformité et la sécurité des équipes.

Skills

Leadership

Collaboration

Gestion de cas

Connaissance de la loi sur le logement

Sensibilité aux abus domestiques

Job description

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Housing Operations Manager (High Rise), Leicester

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Client:

Platform Housing Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3b06a961ffa9

Job Views:

2

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

The Vacancy

Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.

We’re looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester.

This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers.

Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.

As a Housing Operations Manager, you’ll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You’ll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement — including police, fire services, adult social care, and compliance teams.

You’ll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform’s wider strategy and best practice.

You’ll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams.

You’ll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety.

Safeguarding and domestic abuse awareness will also be key, and you’ll play a vital role in promoting good practice and supporting effective case management across your team.

About You

You’ll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You’ll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes — providing guidance and accountability at all stages.

To join our team, you’ll also have;

Proven leadership experience in a housing or neighbourhood services role

A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases

Strong knowledge of tenancy and housing law, and up-to-date working practice

Excellent collaboration and influencing skills, with experience working across functions and with external partners

A commitment to delivering inclusive and customer-focused services

Experience supporting and developing frontline teams through effective coaching, support, and performance management

You’ll, ideally, live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). You’ll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required.