Housing Operations Manager

Lord Search & Selection; Maidstone; On-site; GBP 64,000; Full time

Job summary

Une entreprise de premier plan dans le secteur du logement spécialisé recherche un Operations Manager pour superviser les services de logement loués à travers l'Essex et le sud-est de Londres. Le candidat idéal aura une forte dynamique pour le leadership et une expérience éprouvée dans la gestion d'opérations résidentielles, avec la capacité de motiver une équipe dispersée tout en maintenant les normes de performance et de conformité.

Qualifications

• Expérience dans la gestion d'opérations de logement complexes.
• Capacité à gérer des équipes dispersées.
• Bonne compréhension des questions de conformité et de gestion des risques.

Responsibilities

• Assurer la performance opérationnelle et la conformité des services de logement.
• Gérer un budget de circa £8m et une équipe multidisciplinaire.
• Collaborer avec des partenaires externes pour améliorer l'offre de services.

Skills

Gestion des opérations

Compétences financières

Communication

Résolution de problèmes

Education

Diplôme universitaire ou équivalent

Job description

• Operations Manager Rented Housing
• Location: Home based, with regular travel across Essex, East and South East London and Kent.
• Salary: GBP63,989 per annum
• Contract: 37.5 hours per week, full-time, permanent
• Interview Date: Assessment and Interview Day 7th August 2025 at the Heals Building in London.

At Anchor, we re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we re proud to support thousands of residents across the country.

We re looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London someone who can balance performance with purpose, and who s ready to make a real difference every day.

About the Role

Reporting to the Regional Head of Housing Services, you ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa GBP8m) and a multi-disciplinary, geographically dispersed team, you ll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.

Key Responsibilities:

• Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements
• Building and developing a high-performing, engaged team motivating them through change and supporting continuous improvement
• Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise
• Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control
• Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met
• Helping to deliver our strategic plan for rented housing at the local level
• Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer

About You

You re an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.

Essential Skills and Experience:

• Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.
• Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.
• Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.
• Financial acumen and experience managing significant budgets.
• Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience working with external stakeholders including local authorities and service commissioners.
• Educated to degree level or equivalent, or QBE with substantial relevant experience.
• A full UK driving licence and ability to travel across your district are essential.

Please note, the advert may close sooner than the listed deadline if we receive sufficient applications.