Housing Operations Manager

ZipRecruiter; Leeds; Remote; GBP 64,000; Full time

Job summary

A leading not-for-profit provider in the UK is seeking an Operations Manager for their Rented Housing division. This pivotal role requires an experienced leader to oversee operational performance, compliance, and service delivery across North and West Yorkshire. The successful candidate will manage a diverse portfolio with a significant budget, ensuring high standards in service provision and stakeholder engagement. This position offers the chance to make a meaningful impact in the community while leading a dedicated team.

Qualifications

• Experience managing large or complex housing operations.
• Proven ability to lead geographically dispersed teams.
• Strong understanding of tenancy management and compliance.

Responsibilities

• Lead housing operations ensuring legal and policy compliance.
• Manage a budget of circa £8m and drive performance.
• Collaborate with local authorities and stakeholders.

Skills

Team Development

Risk Management

Stakeholder Engagement

Problem Solving

Communication

Education

Educated to degree level or equivalent

Job description

Job Description

Operations Manager – Rented Housing

Location: Home based, with regular travel across North and West Yorkshire

Salary: £63,989 per annum

Contract: 37.5 hours per week, full-time, permanent

Interview Date: Assessment and Interview Day – 14th August 2025 at our Bradford Head Office.

At Anchor, we’re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we’re proud to support thousands of residents across the country.

We’re looking for a driven and people-focused Housing Operations Manager to lead our rented housing services across North and West Yorkshire—someone who can balance performance with purpose and make a real difference every day.

About the Role

Reporting to the Regional Head of Housing Services, you’ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you’ll drive high performance across all key business areas: experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.

Key Responsibilities

1. Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements.
2. Building and developing a high-performing, engaged team—motivating them through change and supporting continuous improvement.
3. Acting as a local lead for engagement and wellbeing, and handling more complex or sensitive issues when they arise.
4. Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, satisfaction, and budget control.
5. Working closely with other teams to ensure maintenance, safety, and safeguarding responsibilities are met.
6. Helping to deliver our strategic plan for rented housing at the local level.
7. Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer.

About You

You’re an experienced operations leader with a track record of delivering results in a customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.

Essential Skills and Experience

• Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.
• Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.
• Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.
• Financial acumen and experience managing significant budgets.
• Skilled in handling complex and stakeholder issues with diplomacy and accountability.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience working with external stakeholders including local authorities and service commissioners.
• Educated to degree level or equivalent, or QBE with substantial relevant experience.
• A full UK driving licence and ability to travel across your district are essential.

Please note, the advert may close sooner than the listed deadline if we receive sufficient applications.