Housing Operations Manager

Do you want to shape and develop the future of Housing and Communities? If so, Braintree District Council has an exciting opportunity for a Housing Operations Manager to join the team.

Location: Braintree, Essex, CM7 9HB

Salary: £55,219 to £60,286 per annum

Job Type: Full-Time, Permanent

Closing Date: Sunday 13th April 2025

About Us:

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the district located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.

Housing Operations Manager – The Role:

Are you looking for an opportunity in Housing Options and Homelessness? Our Housing and Communities team has built excellent partnerships that deliver high quality Housing services across the District. We are looking for a Housing Operations Manager who can build on this strong foundation with energy and passion for Housing and Early Intervention and Prevention of Homelessness alongside overseeing statutory responsibilities under the Housing Act 1996 (Part 7), Homelessness Act 2002, Homeless Reduction Act 2017 and Domestic Abuse Act 2021.

In this role you will be responsible for leading on strategy, policy development and operational delivery of a positive performance led culture across housing options and housing assessment teams. You will also be a core member of the Housing & Communities Senior Management team, delivering strong and customer focused services for our residents.

Housing Operations Manager – Key Responsibilities:

1. Supporting the development, implementation, and monitoring of the Council’s Housing and Homelessness strategies
2. Provide effective leadership to staff within the Housing Options, Homelessness and Assessment Teams to deliver high quality services
3. Lead on the preparation and delivery of the Service Business Plan and Service Team Plans
4. Provide guidance to senior managers, members, colleagues, on housing options, homelessness and allocation issues
5. Ensure that changes in government and wider Council policies are conveyed to Cabinet Members, Senior Managers and Directors
6. Represent the Council across internal and external forums

Housing Operations Manager – You:

1. A relevant degree or equivalent and/or a housing qualification of a similar level
2. Proven experience of managing Housing Options services, alongside developing and writing policies and reports which have led to transforming service delivery
3. Proven experience of motivating, managing and developing individuals and teams
4. Detailed, advanced level working knowledge of current homelessness law, policy and practice
5. Be able to learn, develop and respond to emerging trends and local and national policy change
6. Excellent communication skills as well as your abilities to negotiate and influence
7. You must be able to problem solve, devise solutions and make informed and well-judged decisions
8. With excellent written skills, you will be someone who can see the big picture for the future of housing in the wider system and seek creative solutions
9. Proven success in shaping and embedding a culture of early intervention and prevention

Housing Operations Manager – Benefits:

1. Flexible working
2. Hybrid working arrangements are available in this role (home/office based) subject to business need
3. Free parking
4. Local government pension scheme
5. Learning and development for all staff
6. Staff recognition schemes
7. Extensive health and wellbeing programme including discounted gym membership.

Closing date: Sunday 13th April 2025.

To submit your CV for this Housing Operations Manager opportunity, please click ‘Apply’ now!