Housing Officer / Social Housing Tenancy Management

a2dominion; Staines-upon-Thames; On-site; GBP 35,000; Full time

Job summary

A prominent housing provider is seeking a Housing Officer to deliver exceptional support within their Retirement Living schemes. This role involves managing tenancies, collaborating with local services, and addressing resident needs. Ideal candidates will have strong customer service skills and relevant experience in housing or social care. Join a2dominion to make a meaningful impact in residents' lives while benefiting from a supportive working environment and a comprehensive benefits package.

Benefits

25 days’ holiday plus Bank Holidays

Up to 8% contributory pension

Investment in your learning and development

Annual allowance for health and lifestyle benefits

Cycle to Work Scheme

Qualifications

• Experience in a similar role within housing, social care, or customer service.
• Confidence in using IT systems and maintaining accurate records.

Responsibilities

• Taking ownership of lettings, voids, and tenancy management.
• Collaborating with local services to ensure residents receive appropriate support.
• Listening to residents and responding promptly to concerns.
• Supporting inspections and audits to ensure safety and compliance.

Skills

Customer service

Problem solving

Empathy

Reliability

Respectfulness

Education

Maths and English GCSEs (A*-C or equivalent)

Job description

Housing Officer with excellent customer service and problem-solving skills, a can-do attitude, and a passion for delivering excellent housing services is required to join our team at A2Dominion.

If you have experience in a similar role within housing, housing association, social care, supported living sector, or in any customer-facing/customer service role, we’d like to hear from you!

SALARY: £34,285 per annum + Generous Benefits (see below)

LOCATION: Staines, Surrey (TW18) – Onsite working

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday – Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officer with excellent customer service and problem-solving skills, a can-do attitude, and a passion for delivering excellent housing services.

As a Housing Officer, you will treat customers with respect, take pride in your work, and be proactive in resolving issues.

The organisation’s Retirement Living schemes support individuals who value independence but benefit from additional support. You will be the face of that support – building trust, solving problems, and making a positive impact in people’s lives.

DUTIES

Your responsibilities will include:

• Taking ownership of lettings, voids, and tenancy management with care and attention
• Collaborating with local services to ensure residents receive appropriate support
• Handling anti-social behaviour confidently and fairly, always acting with integrity
• Maintaining accurate records and following up on actions diligently
• Listening to residents and responding promptly to concerns
• Supporting inspections, audits, and service charge processes to ensure safety and compliance
• Representing the organisation at meetings, forums, and court when necessary

What matters most

• Being respectful, reliable, and empathetic, especially during challenging situations
• Focusing on solutions and taking ownership of tasks
• Remaining calm under pressure with a positive attitude
• Committing to doing the job properly and making a difference beyond just meeting KPIs

You’ll also need

• Maths and English GCSEs (A*-C or equivalent)
• Experience in a similar role within housing, social care, or customer service
• Confidence in using IT systems and maintaining accurate records

BENEFITS

• 25 days’ holiday plus Bank Holidays, increasing to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• Annual allowance of up to £300 for health and lifestyle benefits
• Cycle to Work Scheme with access to cycling equipment and salary deductions

We encourage applicants to consider applying even if they do not meet 100% of the criteria, as we value diverse experiences and backgrounds.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your application, you consent to your details being shared with our client for recruitment purposes.

JOB REF: AWDO-P13499

This job is advertised by AWD online on behalf of a2dominion Group Ltd.