Housing Officer, NFP PEOPLE

Guardian Jobs; London Borough of Harrow; Hybrid; GBP 38,000; Full time

Job summary

A leading organization is seeking a Housing Officer to join their dedicated team focused on improving women’s lives across West London. The successful candidate will manage various tenancy functions and collaborate across departments to foster residents' independence and wellbeing. This permanent position offers a competitive salary and a hybrid working arrangement.

Qualifications

• Experience of delivering excellent customer service, ideally within housing or support services.
• Strong communication, organisational and problem-solving skills.
• Ability to remain calm and empathetic when handling complex or sensitive issues.

Responsibilities

• Manage a patch of properties and responsible for tenancy management functions.
• Deliver tenancy services such as allocations, lettings, and rent management.
• Engage with residents to ensure service delivery and support.

Skills

Customer Service

Communication

Organisational Skills

Problem Solving

Job description

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Housing Officer

We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.

Housing Officer

We’re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women’s lives across West London.

Position: Housing Officer

Location: Hammersmith, London / Hybrid (Tuesdays in the office)

Hours: 35 hours per week (Monday to Friday, Activity-Based Working)

Contract: Permanent

Salary: £37,120 per annum

Closing date: Sunday 15th June (midnight)

Interviews/assessments: Monday 23rd June

About the role:

You’ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You’ll work collaboratively across teams to support residents’ independence and wellbeing.

Key responsibilities will include:

• Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management
• Managing anti-social behaviour cases and ensuring legal use of housing stock
• Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice
• Building strong relationships with residents and engaging them in service delivery
• Working with contractors, third parties, and internal teams to deliver responsive services
• Maintaining accurate records and working to KPIs on income and tenancy sustainment
  
  
  

To perform well in this role, you’ll need:

• Experience of delivering excellent customer service, ideally within housing or support services
• Strong communication, organisational and problem-solving skills
• The ability to remain calm and empathetic when handling complex or sensitive issues
• A good grasp of IT and CRM systems, plus strong numerical skills
• A proactive, can-do approach to service delivery
• An understanding of equality, diversity and inclusion in the context of social housing
  
  
  

Previous experience in Social Housing is preferred but not essential.

About the organisation:

The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.

Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

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