Housing Officer NCCHS

Leicestershire County Council; Nottingham; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in Nottingham is seeking individuals to provide housing services. The role involves delivering advice and support to tenants. Candidates should have teamwork skills, decision-making abilities under pressure, and proficiency in Microsoft Office. The position promotes a flexible working environment. Competitive salary and benefits are included.

Benefits

Competitive pay

Generous pension scheme

Leave entitlement

Flexible working arrangements

Qualifications

• Experience working within a team towards shared targets.
• Ability to stay calm and make timely decisions under pressure.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Self-motivated with the ability to work with minimal supervision.
• High level of accuracy in work.
• Supportive approach to customer service.

Responsibilities

• Provide comprehensive housing services and advice to customers.
• Support the delivery of Tenancy and Estate Management services.
• Prepare reports and perform administrative duties.

Skills

Teamwork

Decision making under pressure

Microsoft Office proficiency

Self-motivation

Accuracy

Customer service

Job description

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Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three)

Location: Aspley & Bilborough office – Harvey Road

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council offers great benefits. As well as competitive pay, excellent leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you — innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference in the lives of residents and workers in our city, we want to hear from you.

* You can read more about the benefits offered to Nottingham City Council colleagues.

About the Role

This role involves providing comprehensive housing services to our customers, offering advice and assistance on a range of issues to support the delivery of the Tenancy and Estate Management service across Nottingham city. You will also provide effective and high-quality administrative support. It’s a challenging role, but highly rewarding, knowing your contribution matters — everyone needs a safe, decent, and affordable place to live.

About You

The ideal candidate will have:

• Experience working within a team and proactively working towards shared targets
• The ability to stay calm, make accurate and timely decisions under pressure, and manage challenging situations
• Proficiency in all Microsoft applications (Word, Excel, PowerPoint), with the ability to prepare reports, graphs, spreadsheets, and perform administrative duties
• Self-motivation and the ability to work proactively with minimal supervision
• A high level of accuracy in work
• A supportive approach to customer service and maintaining professional relationships

Please demonstrate clearly how you meet these 6 requirements in your CV and supporting documents.

You can find the job description for this position here.

At Nottingham City Council, we believe that work is what you do, not where you do it. We offer flexible working arrangements, including hybrid working, depending on the role. Further details on Worker Types are available on the 'for applicants' page.

Closing Date: Friday 08 August 2025 (midnight). Please note that the vacancy may close earlier if filled, so we encourage early application.

Interviews: Scheduled for 22 August 2025 at our Aspley & Bilborough office – Harvey Road, Nottingham, NG8 3BB. This date is subject to change.

If you have questions about the role or want an update on your application, please email our Housing Services Recruitment team.

By applying to this job, you agree to our terms and conditions.