Housing Officer (Landlord Services)

Horsham District Council; Horsham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Horsham District Council seeks a dedicated Housing Officer (Landlord Services) to manage properties and engage with tenants and landlords. The role involves ensuring safe, affordable housing, managing tenancies, and collaborating with housing teams. Strong communication and experience in private lettings are essential to make a positive impact on the community.

Benefits

28 days annual leave plus bank holidays

Flexible/hybrid working options

Access to a car lease scheme

Generous benefits package

Training opportunities and professional development

Qualifications

• Proven experience in a housing association or private lettings.
• Excellent IT competence and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Manage tenancies ensuring obligations are met.
• Support tenants using outreach services.
• Facilitate timely rent collection.
• Procure new private landlords for schemes.
• Collaborate with wider Housing Services team.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem-solving

Education

Experience within private lettings

Job description

About the role:

Are you passionate about making a difference in people’s lives through housing? Horsham District Council is looking for a dedicated Housing Officer (Landlord Services) to join our dynamic Housing Services team.

As a Housing Officer (Landlord Services), you will manage a diverse portfolio of properties and tenants, working with private landlords and our council housing company. You will play a crucial role as the vital link between our customers and landlords, helping to ensure safe, affordable, and well-managed housing within our district.

You will be responsible for:

• Managing tenancies and ensuring both tenant and landlord obligations are met, as outlined in the tenancy agreements.
• Supporting a diverse clientele by utilising outreach services to encourage tenancy sustainment.
• Facilitating timely rent collection from tenants and working with outreach services in times of financial hardship.
• Procuring new private sector landlords to participate in either the Council’s Private Rented Sector or Private Sector Leasing Schemes.
• Working closely with the wider Housing Services team, which handles homelessness, the housing register, and the delivery of new affordable homes.

About you:

To succeed as Housing Officer (Landlord Services), you will be a solution-focused, people person, with the ability to build rapport with individuals from diverse backgrounds and lived experiences. You will have:

• Proven experience working within private lettings or a housing association environment.
• Strong communication and interpersonal skills
• Competence in IT and excellent attention to detail
• The ability to work both independently and collaboratively as part of a team.

As this position is an essential car user role, you will be required to travel around the District and therefore a full and current UK driving licence and access to your own vehicle is essential.

At Horsham District Council, you will be part of a supportive team that is committed to delivering high-quality housing services. We offer a rewarding work environment where your efforts directly contribute to the wellbeing and stability of our community and make a real difference in the Horsham District.

For an informal discussion about this role please call Margaret Cartmell, Housing Services Manager on 01403 215110.

About us:

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join theLocal Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit ourJobs and careers pageto find out more aboutWorking for Horsham District CouncilandOur employment commitments.

To apply:

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Internal applicants, if you would like to apply for the role, please submit an expression of interest [e-mail] clearly how you meet the criteria and what you feel you can bring to the role.