Housing Officer / Investigation Case Officer / ASB Specialist

AWD online; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une opportunité passionnante s'offre à un Gestionnaire de Cas de Comportement Anti-Social à Londres. Ce rôle implique la gestion de cas complexes, la représentation juridique, et le soutien aux victimes et aux auteurs d'ASB. Vous travaillerez en étroite collaboration avec une équipe juridique et participerez à l'amélioration continue des processus. Rejoignez une organisation engagée à faire une différence dans la communauté.

Benefits

Jours de vacances supplémentaires après 3 ans

Pension contributive jusqu'à 8%

Formation et développement

Allocation annuelle de jusqu'à 300£

Schéma Cycle to Work

Qualifications

• Expérience en gestion de cas ASB ou gestion de logement.
• Capacité à rédiger des documents légaux et à représenter au tribunal.
• Licences de conduite complète et véhicule personnel.

Responsibilities

• Gérer les cas ASB quotidiens pour tous les types de location.
• Rédiger des déclarations de témoin à utiliser en cour.
• Assister aux réunions de multi-agences concernant la sécurité de la communauté.

Skills

Communication

Gestion de cas

Analyse d'information

Connaissance des lois ASB

Education

GCSE en Mathématiques et Anglais (notes A*-C)

Études CIH ou équivalent

Job description

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Housing Officer / Investigation Case Officer / ASB Specialist, London

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Client:

AWD online

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

48ab0788aef6

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for an Anti-Social Behaviour Case Investigation Officerwith previous experience in managing ASB cases or housing management and preparing court and legal documents.

Working as the Anti-Social Behaviour Case Investigation Officer you will be managing and taking ownership of a caseload of high level complex ASB cases, ensuring the organisation achieves the highest level of customer satisfaction that they can.

As the Anti-Social Behaviour Case Investigation Officer you will have good knowledge of current housing and ASB legislation, preferably gained from working as a Police Officer or a PCSO / Police Community Support Officer or from managing ASB cases within the Housing Sector or Local Authority Setting, and be up to date case law and have the ability to represent cases in court.

DUTIES

Your duties as the Anti-Social Behaviour Case Investigation Officer will include:

• Day to day case management of all anti-social behaviour (ASB) cases for all tenures across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure
• Draft and serve NSP’s as and when required
• Prepare witness statements which will be relied upon in court
• Work with the in-house legal team and be able to represent the organisation at court hearings
• Be a trained mediator to assist in mediation cases - undertake the relevant professional qualification (if haven’t already achieved)
• Attend multi agency ASB meetings relating to case management, and the safety/protection of the community
• Build relationships with external teams
• Support victims and alleged perpetrators of ASB. Giving advice, making referrals and trying to best support both sides through the life of a case, and beyond
• Provide advice to the wider business on ASB

CANDIDATE REQUIREMENTS

• Full clean UK driving license and own vehicle
• Experience of managing ASB or housing management in a private or public housing sector
• Experience of drafting court and legal paperwork, and representation at court
• Experience of adopting a continuous improvement approach and adapting to change
• Outstanding communication skills with residents and internal stakeholders across the business
• Knowledge of current housing and ASB legislation and up to date case law
• Ability to plan and monitor workload and cases
• Ability to analyse information in order to draw logical conclusions
• Has (or willing to study for) CIH Membership or equivalent suitable qualification
• Educated to GCSE level or equivalent in Math's and English (Grades A*- C)

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Investment in your learning and development
• A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13549

This job is being advertised by AWD online on behalf of a2dominion Group Ltd

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Staines, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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