Housing Officer (Full Time) (Permanent) - REN12756

Renfrewshire Council; Paisley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Renfrewshire Council is seeking a dedicated professional to provide a high-quality Estate Management Service. This role involves ensuring effective customer liaison, managing housing functions, and supporting tenants. Candidates should have relevant housing experience and strong communication skills, and be willing to work flexible hours.

Qualifications

• Experience in housing management and debt recovery.
• Experience dealing with the public in home or interview settings.
• Knowledge of Housing (Scotland) Act and related regulations.

Responsibilities

• Ensure maintenance of the environment and effective housing management.
• Carry out rent arrears recovery and early intervention activities.
• Conduct tenant interviews and liaise with other service providers.

Skills

Effective verbal communication

Effective written communication

Customer liaison

Use of initiative

Education

National certificate level qualification in Housing

Business Studies or equivalent

Job description

Advert

You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.

Duties include ensuring that the environment in your designated area is well maintained and kept clean and tidy. You will also highlight any unresolved local problems with other service providers and take appropriate action in conjunction with Local Housing Services Co-ordinator, visit tenants in their own home and conduct interviews with tenants at the office.

It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative. You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act and must be willing to work out of hours evenings and weekends, as and when required.

A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.