Housing Officer (Female only) - Domestic Violence & Abuse

Julian House; England; On-site; GBP 13,000 - 26,000; Part time

Job summary

Join a leading charity as a Housing Officer to support vulnerable individuals facing domestic violence and abuse. This part-time role involves managing housing standards, collaborating with teams, and ensuring effective communication with residents. Enjoy a competitive benefits package, including career development opportunities and a supportive work environment.

Benefits

Career development opportunities

Free monthly training sessions

Sliding salary scale with annual increases

27 days annual leave

30% staff discount at charity shops

Generous pension scheme

Access to healthcare professionals

6 weekly Reflective Practice sessions

Blue Light Card discounts

Qualifications

• Valid UK driving license and access to own vehicle required.
• Understanding of Domestic Abuse and social exclusion.

Responsibilities

• Ensure high standard of housing management across properties.
• Collaborate with refuge team to address rent arrears.
• Prepare rooms for new intakes quickly and efficiently.

Skills

Courage

Commitment

Understanding of Domestic Abuse

Understanding of Benefits

Education

Valid UK driving license

Job description

Housing Officer (Female only) - Domestic Violence & Abuse

Join to apply for the Housing Officer (Female only) - Domestic Violence & Abuse role at Julian House

Housing Officer (Female only) - Domestic Violence & Abuse

6 days ago Be among the first 25 applicants

Join to apply for the Housing Officer (Female only) - Domestic Violence & Abuse role at Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Housing Officer (Female only)

Salary: £13,459 (FTE £25,235)

Hours: 20 hours per week

Contract type: Fixed-Term Contract till end of December 2025

Location: Wiltshire

Additional Information

• On-call (1 in 4 weeks), £100/week when on-call
  
  

The Role

Ensuring a high standard of housing management across 3 properties. You will work to ensure that voids are minimized and that rent, and service accounts are maintained effectively. Collaborating closely with the refuge team, your work will ensure appropriate action is taken to address rent arrears and charges including the support of SMART payment plans which work towards savings and good financial management. Working with other teams and external agencies as needed, to ensure efficient information sharing and joint working, including attendance at internal meetings.

Responsibilities Include

• Ensure that the refuge accommodation is maintained to a high standard in accordance with Julian House policies and procedures, with particular reference to Health and Safety.
• As required, you may need to prepare rooms for intakes quickly and efficiently, enabling new referrals into the service – this may include tasks such as clearing and cleaning rooms.
• Ensure residents are kept fully informed of the balances on their rent and service charge accounts.
• Attend and participate in team meetings, using them as an opportunity to share updated knowledge gained on welfare benefits or other related subjects.
  
  

Qualifications / Requirements

• A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
• Has the courage and commitment to challenge bias or discrimination that impacts the client group.
• Understanding of the causes of Domestic Abuse and social exclusion and approaches which seek to address this.
• Understanding of Benefits and Housing Benefits system
  
  

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands
  
  

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about the Housing Officer role, please get in touch with George (Recruitment Specialist) on [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Seniority level

• Seniority level

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