Housing Officer - Contingency Initial Accommodation (IA)

DCV Technologies; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading housing solutions provider is seeking a Housing Officer to oversee Initial Accommodation sites in Surrey, West Sussex & Kent. The role involves supporting service users, ensuring compliance, and maintaining records. Ideal candidates will have experience in housing roles, a strong understanding of legislation, and be IT proficient. Benefits include 25 days annual leave, health membership, and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

6-month probation period

4% employer and 4% employee pension contribution

Laptop, phone, and other equipment as needed

Employee Assistance Programme

Referral scheme

Responsibilities

• Plan, carry out, and report on regular property inspections and audits.
• Provide guidance and support to team members to ensure contract compliance and high service standards.
• Safeguard the wellbeing of all service users within Initial Accommodation (IA).
• Respond to complaints and incidents appropriately, escalating where needed.
• Maintain accurate records and ensure systems are kept up to date in line with company policies.
• Ensure all staff training is current and aligned with contractual requirements.
• Attend meetings, collaborate with stakeholders, and provide cover/support for colleagues as required.
• Meet Key Performance Objectives (KPOs) within agreed timeframes.
• Keep informed of relevant legislation and company policies to support professional and compliant service delivery.

Skills

Experience in a Housing Officer or similar role

Knowledge of housing legislation and safeguarding procedures

Strong organisation, time management, and attention to detail

Excellent communication and problem-solving skills

Resilient, adaptable, and able to manage a varied workload

IT proficient (Microsoft Office and internal systems)

Full UK driving licence (essential)

Job description

Job Title: Housing Officer ContingencyInitial Accommodation (IA)

Location: Surrey, West Sussex & Kent

Salary: GBP32,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role:

Our client, a leading provider of housing solutions, is seeking a ContingencyInitial Accommodation Housing Officer to cover the Surrey, West Sussex & Kent area.

The Housing Officer oversees Initial Accommodation sites, supporting staff and safeguarding service users. The role ensures efficient operations, maintains compliance, and keeps records and systems up to date while meeting business and safeguarding requirements.

Duties and Responsibilities:

• Plan, carry out, and report on regular property inspections and audits.
• Provide guidance and support to team members to ensure contract compliance and high service standards.
• Safeguard the wellbeing of all service users within Initial Accommodation (IA).
• Respond to complaints and incidents appropriately, escalating where needed.
• Maintain accurate records and ensure systems are kept up to date in line with company policies.
• Ensure all staff training is current and aligned with contractual requirements.
• Attend meetings, collaborate with stakeholders, and provide cover/support for colleagues as required.
• Meet Key Performance Objectives (KPOs) within agreed timeframes.
• Keep informed of relevant legislation and company policies to support professional and compliant service delivery.

Required Skills:

• Experience in a Housing Officer or similar role
• Knowledge of housing legislation and safeguarding procedures
• Strong organisation, time management, and attention to detail
• Excellent communication and problem-solving skills
• Resilient, adaptable, and able to manage a varied workload
• IT proficient (Microsoft Office and internal systems)
• Full UK driving licence (essential)

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.