Housing Officer (Community Housing) - ANG05644

Angus Council; Montrose; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An exciting opportunity has arisen for a Housing Officer (Community Housing) at Angus Council. The role includes supporting tenants, managing housing options, and preventing homelessness within the Angus area. This temporary position offers a hybrid workstyle, blending remote and on-site responsibilities, aimed at promoting safe and stable communities.

Qualifications

• Experience in housing or community services preferred.
• Ability to work flexibly across various locations.

Responsibilities

• Support tenants on housing options and tenancy matters.
• Assess housing needs to prevent homelessness.
• Manage lettings and ensure effective maintenance of houses.
• Build strong relationships with tenants and agencies.

Skills

Customer service

Problem solving

Communication

Teamwork

Job description

Job Description

Based at Supported Housing, Provost Johnston Rd, Montrose, covering the Angus area.

This job is workstyle 4 - Hybrid

You will have the opportunity to benefit from our flexible and agile working practices. This means you will work from a variety of locations, including council buildings, service users' locations, site visits, and from home to best suit your work, meetings, and collaboration.

An exciting opportunity has arisen for a Housing Officer (Community Housing) to join the Community Housing Teams within Angus.

You will be responsible for a challenging but rewarding remit that includes:

• Taking a proactive, person-centred approach by enabling, advising, assisting, and providing specific support to tenants and other customers on housing options, tenancy matters, property and estate management, and rent accounts to sustain their tenancy or to help them make informed re-housing decisions, ensuring high customer service standards.
• Playing a lead role in homelessness prevention by assessing the housing, support, and other needs of customers at risk of homelessness, referring to other services if necessary, and interpreting legislation, national guidance (Code of Guidance and Housing Options Guidance), and service standards to meet statutory duties, including provision of temporary accommodation when required.
• Managing lettings for mainstream, temporary accommodation, and travelling sites using the Common Allocations Policy and Community Based Lettings Plans, Section 5 referrals, and nominations, to meet customers' assessed needs while making the best use of Angus's housing stock and minimizing void times.
• Ensuring the effective maintenance of houses (including furnishings) and estates, and compliance with tenancy and occupancy conditions.
• Establishing, developing, and maintaining good working relationships with tenants, tenant groups, residents, departments, services, agencies, and professionals to promote safe, secure, and stable communities.
• Providing out-of-hours services as part of a rota, including emergency repairs, and assisting with Civil Contingencies administration when required.

This position is temporary until no later than 13 August 2026.

Internal and external applications on a secondment basis will be considered, subject to line manager/organisational approval.

We embrace agile working, allowing a balance between home and office-based work. Flexible working arrangements can be discussed during the recruitment process.

Please note interviews will be held on Monday, 23 June 2025.

Requirements

Please refer to the job outline and person specification for further details and requirements.

About Angus Council

Refer to the "applicant guidance" document, the "welcome to Angus" document, and our website https://www.angus.gov.uk/jobs_and_training/working_for_angus_council for more information about working for Angus Council.

The Individual

We are happy to discuss flexible working during the recruitment process. We offer a guaranteed interview to individuals who meet the essential criteria and have disabilities, recognized caring responsibilities, care-experienced young people, our employees with caring responsibilities, young people on apprenticeships, and placements who meet the criteria.