Housing Officer (C&S)

TN United Kingdom; United Kingdom; On-site; GBP 35,000; Full time

Job summary

A leading housing association seeks a Housing Officer to manage lettings and tenancy, providing essential support to residents. The role requires empathy, problem-solving skills, and attention to detail to ensure a high standard of service. The ideal candidate will have experience in housing or customer service and be confident using IT systems. Join a supportive team dedicated to making a difference in the community.

Qualifications

• Experience in a housing or customer-facing role.
• Confidence using IT systems and keeping accurate records.

Responsibilities

• Taking ownership of lettings, voids, and tenancy management.
• Working with local services to ensure residents receive support.
• Handling anti-social behaviour confidently and fairly.

Skills

Customer Service

Problem Solving

Attention to Detail

Empathy

Education

Maths and English GCSEs (A*-C or equivalent)

Job description

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Role: Housing Officer

Salary: £34,285

Type: Permanent, 35 hours per week, Monday to Friday

Location: Staines

DBS Level: Enhanced

We’re not just looking for experience at A2Dominion; we’re looking for the right person. Someone who treats customers with respect, takes pride in their work, and rolls up their sleeves to get things done. At A2Dominion, our Retirement Living schemes are homes to people who value their independence but benefit from a little extra support. You’ll be the face of that support – building trust, solving problems, and making a real difference in people’s everyday lives.

What you’ll be doing:

1. Taking ownership of lettings, voids, and tenancy management with care and attention.
2. Working with local services to ensure residents receive the right support at the right time.
3. Handling anti-social behaviour confidently and fairly, always acting with integrity.
4. Keeping systems up to date and following through on actions – because detail matters.
5. Listening to residents and responding quickly to issues – never walking past a problem.
6. Supporting inspections, audits, and service charge processes – helping keep our schemes safe, well-run, and compliant.
7. Representing A2Dominion at meetings, forums, and court when required.

What matters most:

• You’re respectful, reliable, and act with empathy – especially when things are tough.
• You’re solutions-focused and take ownership – no passing the buck.
• You stay calm under pressure and bring a positive, can-do attitude.
• You care about doing a job properly and making a difference – not just meeting KPIs.

You’ll also need:

• Maths and English GCSEs (A*-C or equivalent).
• Some experience in a housing or customer-facing role.
• Confidence using IT systems and keeping accurate records.

Why A2Dominion?

A2Dominion is a purpose-driven housing association with a strong social mission. We provide safe, high-quality homes and services to thousands of customers across London and the surrounding areas. We value fresh ideas and diverse perspectives. Whether you're experienced or looking to take the next step, you’ll find a supportive, inclusive team ready to help you thrive. We welcome applications from all backgrounds and encourage anyone excited by the role – even if you don’t meet 100% of the criteria – to apply or chat with our Resourcing Team.

Inclusive & Supportive Culture

We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity – everyone belongs here.

Closing date for this role is 30th May 2025. We reserve the right to close this role early upon the successful appointment of a candidate.