Housing Officer (C&S)

A2Dominion Group; Staines-upon-Thames; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading housing association is seeking a Housing Officer to provide crucial support to residents while managing lettings and tenancy. The ideal candidate will be empathetic, solution-focused, and detail-oriented, ensuring a safe and compliant environment. Join a diverse team committed to making a difference in the community.

Qualifications

• Experience in a housing or customer-facing role is preferred.
• Confidence in using IT systems and maintaining accurate records.

Responsibilities

• Manage lettings, voids, and tenancy matters with care.
• Ensure residents receive the right support promptly.
• Handle anti-social behaviour with integrity.

Skills

Customer service

Problem solving

Attention to detail

Empathy

Time management

IT proficiency

Education

Maths and English GCSEs (A*-C or equivalent)

Job description

Role: Housing Officer

Salary: £34,285

Type: Permanent, 35 hours per week, Monday to Friday

Location: Staines

DBS Level: Enhanced

We’re not just looking for experience at A2Dominion we’re looking for the right person. Someone who treats customers with respect, takes pride in their work, and rolls up their sleeves to get things done.

At A2Dominion, our Retirement Living schemes are home to people who value their independence but benefit from a little extra support. You’ll be the face of that support – building trust, solving problems, and making a real difference in people’s everyday lives.

What You’ll Be Doing

• Taking ownership of lettings, voids and tenancy management with care and attention.
• Working with local services to make sure residents get the right support, at the right time.
• Handling anti-social behaviour confidently and fairly, always acting with integrity.
• Keeping systems up to date and following through on actions – because detail matters.
• Listening to residents and responding quickly to issues – never walking past a problem.
• Supporting inspections, audits and service charge processes – helping keep our schemes safe, well-run and compliant.
• Representing A2Dominion at meetings, forums and even court when required.
  
  

What Matters Most

• You’re respectful, reliable and act with empathy – especially when things are tough.
• You’re solutions-focused and take ownership – no passing the buck.
• You stay calm under pressure and bring a positive, can-do attitude.
• You care about doing a job properly and making a difference – not just meeting KPIs.
  
  

You’ll Also Need

• Maths and English GCSEs (A*-C or equivalent).
• Some experience in a housing or customer-facing role.
• Confidence using IT systems and keeping accurate records.
  
  

Why A2Dominion?

A2Dominion is a purpose-driven housing association with a strong social mission. We provide safe, high-quality homes and services to thousands of customers across London and the Southeast.

At A2Dominion, we value fresh ideas and diverse perspectives. Whether you're experienced or looking to take the next step, you’ll find a supportive, inclusive team ready to help you thrive. We welcome applications from all backgrounds and encourage anyone excited by the role – even if you don’t meet 100% of the criteria – to apply or chat with our Resourcing Team at [e-mail].

Inclusive & Supportive Culture

We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity – everyone belongs here.