Housing Officer

Hammersmith

Temporary

Full-time

We are recruiting for a Housing Officer to join a team based in West London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.

THE ROLE

Responsibilities

As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:

1. Actively listening to residents and addressing their concerns promptly.
2. Building strong, visible relationships with residents and stakeholders.
3. Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
4. Investigating and resolving anti-social behaviour (ASB) cases.
5. Setting and managing service charges effectively and transparently.
6. Collaborating with managing agents and contractors to deliver excellent services.
7. Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATE

Role

We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:

1. Strong customer service and interpersonal communication skills.
2. Tenacity, resilience, and problem-solving abilities.
3. Excellent analytical and negotiating skills.
4. Effective team collaboration and IT proficiency.
5. Attention to detail with the ability to meet deadlines.

THE CONTRACT

Temporary 3 months ongoing

The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday.

HOW TO APPLY

To apply for this role, please email a copy of your CV to or call 01772 208966 to discuss the role in more detail!