Housing Officer

Supertemps Limited; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent housing organization in Wales is seeking an experienced housing support officer to help tenants sustain their tenancies and manage a caseload of properties. The ideal candidate will have experience in housing-related roles and strong communication skills, as well as a valid UK driving license. This temporary full-time role offers competitive pay and requires a passion for customer service.

Benefits

Competitive hourly rate

Benefits

Qualifications

• Previous experience in a housing-related role or similar.
• Knowledge of housing legislation and issues.
• Experience of working with vulnerable tenants.

Responsibilities

• Support tenants to sustain their tenancies and resolve queries.
• Engage with community tenants needing support.
• Manage a varied caseload of properties and maintain records.

Skills

Communication skills

IT literacy

Customer service

Tools

Microsoft Office

Job description

Overview

Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people’s lives.

Responsibilities

• Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases.
• Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies.
• Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement.
• Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery.
• Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines.

Qualifications

• Previous experience in a housing-related role or similar.
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation.
• Experience of working in a customer-facing environment and with vulnerable tenants.
• Strong communication, influencing, and negotiation skills.
• IT literacy with basic Microsoft Office skills (Word, Excel, Outlook).
• A full UK driving licence and access to a car for work purposes.

Details

This is a temporary role for 6 weeks initially, working full time (37.5 hours per week, Monday to Friday). You’ll earn £16.30 per hour plus benefits and be based near Abergele, with travel across the County of Conwy.

Please note, successful candidates will need to complete a DBS. Welsh language skills are desirable.

If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today!