Housing Officer

Serco Limited; Stoke-on-Trent; On-site; GBP 28,000; Full time

Job summary

A leading service provider is seeking a dedicated Property Officer in Stoke. The role involves conducting inspections, managing property onboarding, and resolving customer complaints. Ideal candidates should have strong people and communication skills, experience in housing, and a clean driving license. This full-time position offers a competitive salary and a supportive workplace culture.

Benefits

Pension up to 6%

Employee Assistance Programme

Diversity and inclusion commitment

Qualifications

• Experience as a Housing Officer is preferred.
• Counter Terrorism Check (CTC) security clearance required.
• Full, clean driving license is mandatory.

Responsibilities

• Conduct monthly property inspections for compliance.
• Manage onboarding and withdrawal of properties.
• Identify and report property faults.
• Perform minor property repairs.
• Handle operational cash administration.
• Resolve customer complaints professionally.

Skills

Strong people skills

Experience in face-to-face roles

Strong communication skills

Ability to handle challenging situations

Job description

Overview

Location: Stoke. Salary: £28,000 per annum. Contract: Permanent. Hours: Full-time (37.5 hours per week).

At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. This is a static role based in a specific area, ensuring properties are safe, well-maintained and compliant with AASC standards.

Responsibilities

• Conduct monthly property inspections to ensure compliance with AASC standards.
• Manage onboarding and withdrawal of properties in line with local operating procedures.
• Identify and report property faults, ensuring they are categorised correctly for appropriate action.
• Perform minor property repairs, using the tools and training provided.
• Handle operational cash administration, such as topping up utility meters and processing emergency payments.
• Respond to and resolve customer complaints in a professional manner.

What We’re Looking For

• Strong people skills and experience in face-to-face roles; able to work in a fast-paced environment and stay calm under pressure.
• Experience as a Housing Officer is preferred, but applications from those who have worked with vulnerable people are welcomed.
• Strong communication skills and confidence in handling challenging situations (e.g., anti-social behavior, safeguarding concerns, medical needs).
• Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval).
• Full, clean driving license is required.

Benefits and Additional Information

• Pension up to 6%
• Employee Assistance Programme
• Opportunity to contribute to innovation in public services
• Serco Benefits package
• A safe and supportive culture
• Commitment to diversity and inclusion

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.