Housing Officer

New Appointments Group; Oxford; Remote; GBP 28,000 - 35,000; Full time

Job summary

A housing management organisation in the UK is looking for dedicated Housing Officers to manage a portfolio of properties in the Thames Valley area. This fully remote position requires travel and proactive problem-solving abilities. Benefits include 33 days annual leave, life cover, and employer pension contributions.

Benefits

33 days annual leave

Life cover (2x basic salary)

Health membership discounts

Mileage expenses

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Ability to work remotely with minimal supervision.
• A full UK Driving Licence is essential (DVLA checks will be conducted).

Responsibilities

• Deliver high-quality housing management and tenancy support to a defined group of service users.
• Conduct property visits and ensure housing standards are maintained.
• Resolve tenancy issues, including complaints, breaches, or anti-social behaviour.

Skills

Strong communication

Problem-solving

Organisational skills

Job description

Housing Officers - Remote Working - Must live in Thames Valley area

£28-35,000pa + Excellent Benefits Package, Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK.

About the Role

This exciting opportunity is based in Thames Valley, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users.

As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.

Key Responsibilities

• Deliver high-quality housing management and tenancy support to a defined group of service users
• Conduct property visits and ensure housing standards are maintained
• Resolve tenancy issues, including complaints, breaches, or anti-social behaviour
• Liaise with local authorities, support agencies, and landlords
• Maintain accurate records and reporting in line with company procedures
• Work independently to manage your diary, appointments, and caseload effectively

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel within the Thames Valley area as part of your daily responsibilities

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.