Housing Officer

New Appointments Group Ltd; Oxford; Remote; GBP 28,000 - 35,000; Full time

Job summary

A reputable organisation in the accommodation services sector is seeking proactive Housing Officers to manage a portfolio of properties remotely within the Thames Valley area. Responsibilities include delivering housing management support, conducting property visits, and resolving tenancy issues. The role requires strong communication skills and prior housing experience. Attractive benefits include a comprehensive package with health coverage, annual leave, and employer pension contributions.

Benefits

33 days annual leave

Life cover (2x basic salary)

Westfield Health membership

Laptop and phone provided

Mileage expenses claimable

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Ability to work remotely with minimal supervision.
• A full UK Driving Licence is essential.

Responsibilities

• Deliver high-quality housing management and tenancy support.
• Conduct property visits and ensure housing standards are maintained.
• Resolve tenancy issues and maintain accurate records.

Skills

Strong communication skills

Problem-solving

Organisational skills

Self-motivated

Job description

Housing Officers - Remote Working - Must live in Thames Valley area
£28-35,000pa + Excellent Benefits Package
Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.

This exciting opportunity is based in Thames Valley, and offers a fully remote working model. You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users.

About the Role

As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.

This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting.

Key Responsibilities

• Deliver high-quality housing management and tenancy support to a defined group of service users
• Conduct property visits and ensure housing standards are maintained
• Resolve tenancy issues, including complaints, breaches, or anti-social behaviour
• Liaise with local authorities, support agencies, and landlords
• Maintain accurate records and reporting in line with company procedures
• Work independently to manage your diary, appointments, and caseload effectively

What We're Looking For

• Previous experience in a Housing Officer or similar support-focused role is essential
• Strong communication, problem-solving, and organisational skills
• Ability to work remotely with minimal supervision
• A full UK Driving Licence is essential (DVLA checks will be conducted)
• You must be willing to travel within the Thames Valley area as part of your daily responsibilities
• The successful applicant will be subject to enhanced DBS and CTC checks

Benefits Package

• 33 days annual leave (including bank holidays)
• Life cover (2x basic salary)
• Westfield Health membership - cashback on health services and discounts for retailers and gyms
• Laptop, phone, and any other required equipment provided
• Mileage expenses - claimable from home
• 6-month probationary period
• Employer pension contributions (4% employer, 4% employee)
• Referral bonus scheme

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.