Housing Officer

Niyaa People Ltd; Northampton Copse; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A Housing Association in Northampton seeks an experienced Housing Officer to manage a neighbourhood patch and deliver high-quality tenancy management services. Responsibilities include handling tenancy issues and collaborating with communities to enhance neighbourhoods. Strong communication skills and housing management experience are essential. The position offers hybrid working, competitive salary, and benefits including 25 days annual leave and ongoing training.

Benefits

25 days annual leave (plus bank holidays)

Flexible working arrangements

Health cash plan

Social Housing Pension Scheme

Ongoing training and development

Qualifications

• Proven experience in a housing management role.
• Ability to manage competing priorities under pressure.
• Excellent communication and interpersonal skills.
• Valid driving licence and access to a vehicle.

Responsibilities

• Manage a neighbourhood patch for tenancy and estate management.
• Handle tenancy issues like anti-social behaviour and lettings.
• Collaborate with customers and partner agencies for improvements.
• Support excellent customer service and service improvement.

Skills

Housing management experience

Customer service focus

Excellent communication

Ability to manage priorities

Job description

Overview

Housing Officer – Location: Northampton. Hours: 37 hours per week – Hybrid. Salary: £35,971 per annum. Essential Car Allowance: £1,657 per annum.

We are seeking an enthusiastic and experienced Housing Officer to join the Housing Services team of a Housing Association in Northampton on a hybrid working basis. You will be responsible for managing a defined patch and delivering high-quality neighbourhood and tenancy management services.

Responsibilities

• Manage a neighbourhood patch to deliver effective tenancy and estate management services.
• Handle tenancy issues including anti-social behaviour, lettings, and void management.
• Work collaboratively with customers, communities, and partner agencies to improve neighbourhoods.
• Support the delivery of excellent customer service and contribute to continuous service improvement.

Qualifications

• Proven experience in a housing management role, with a strong customer focus.
• Ability to manage competing priorities and work effectively under pressure.
• Excellent communication and interpersonal skills, with a proactive and positive approach.
• Valid driving licence and access to a vehicle.

What we offer

• 25 days annual leave (plus bank holidays)
• Flexible working arrangements
• Health cash plan (following probation)
• Social Housing Pension Scheme
• Ongoing training and development opportunities

If this Housing Officer role is for you then please apply or contact the relevant team for more information.