Housing Officer

James Andrews Recruitment; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Housing Association in Manchester seeks a Housing Officer for a temporary five-month contract. The role involves managing tenant relations, rent collection, and providing welfare advice while ensuring compliance with housing regulations. Candidates must have social housing experience and be available immediately, with a flexible approach to travel for site visits.

Benefits

Recommendation scheme up to GBP100

Qualifications

• Experience required in Social Housing.
• Experience working with customers within housing.

Responsibilities

• Conduct viewings, sign-ups, and site visits.
• Manage rent arrears collection via various means.
• Handle ASB complaints and liaise with involved parties.

Skills

Social Housing

Customer Service

Job description

We are currently working in partnership with a Housing Association in Manchester, who are recruiting for a Housing Officer on a temporary contract for five months. The position is due to start immediately and the hourly rate is GBP22-24.00 per hour umbrella.

The ideal candidate will have access to their own vehicle, have experience within Housing Manager and be willing to travel on patch 3 days a week.

Duties will include (but are not limited to):

• Conduct viewings, sign-ups, and site visits, ensuring a positive experience and representation of the organisation
• Manage rent arrears collection via face-to-face contact, phone, or email
• Work within budget limits, including estate service charges, and support the Neighbourhood Manager with patch budget oversight
• Handle ASB complaints, interview involved parties, gather evidence, mediate or take action, and attend court when needed
• Provide welfare and benefits advice to help clients boost their income
• Assist the Neighbourhood Manager with incident and complaint investigations, including trend analysis
• Resolve tenancy breaches promptly and effectively
• Serve NOSPs, NTQs, and attend evictions as necessary
• Liaise with internal teams and external agencies to coordinate care and support for vulnerable tenants
• Maintain accurate records of arrears actions, contacts, visits, and agreement

Experience required:

• Experience required in Social Housing
• Experience working with customers within housing

Working hours:

• 35 hours per week - 3 days a week on patch
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to GBP100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.