Housing Officer

Venn Group; London; On-site; GBP 46,000; Full time

Job summary

A leading Housing Association is looking for a motivated Neighbourhood Manager in North London. This 6-month fixed term role involves managing tenancy issues and providing high-quality property management services to residents. Essential qualifications include an Enhanced DBS and a full UK Drivers License.

Qualifications

• Enhanced DBS required.
• Full UK Drivers License essential.

Responsibilities

• Manage tenancy and estate issues across multiple tenures.
• Act as the main point of contact for residents.
• Investigate tenancy breaches and support anti-social behaviour cases.

Skills

Customer Service

Conflict Resolution

Problem Solving

Job description

Neighbourhood Manager Vacancy

^This role does not offer sponsorship^

A well-respected Housing Association is actively seeking a a committed and motivated Neighbourhood Manager to be responsible for delivering a proactive, high quality and customer focused neighbourhood property management service to the organisation’s residents.

Hours: 37.5 hours per week

Duration: 6 months Fixed Term Contract

Location: North London

Salary: £45,527 (pro rata 6 months)

Main duties of the role:

• Manage tenancy and estate issues across multiple tenures, handling the full range of tenancy processes in line with statutory requirements
• Act as the main point of contact for residents, resolving enquiries promptly and delivering excellent customer service within KPIs
• Investigate and address tenancy breaches and housing fraud, preparing and presenting cases for court where necessary
• Lead on anti-social behaviour cases and support the creation of safe, cohesive neighbourhoods
• Collaborate with Property and Estate Services teams to ensure estates are clean, safe, and well maintained through regular inspections
• Support vulnerable residents by identifying risks and signposting to appropriate support services
• Contribute to new developments by influencing design/service planning and managing seamless handovers

Essential requirements:

• Enhanced DBS
• Full UK Drivers License

To apply for this excellent opportunity please email your updated CV to [e-mail]