Housing Officer

Service Care Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in housing services is seeking a Housing Officer based in Barnet, North London. This role involves managing housing schemes, fostering positive resident experiences, and maintaining standards of service delivery. The ideal candidate will have strong customer service skills, problem-solving abilities, and experience in property management.

Qualifications

• Previous experience in housing or property management preferred.
• Strong customer service and communication skills.
• Able to manage service charges effectively.

Responsibilities

• Manage housing schemes and address resident needs.
• Ensure high standards of service delivery.
• Investigate and resolve anti-social behaviour cases.

Skills

Customer service

Interpersonal communication

Problem-solving

Analytical skills

Negotiation skills

Team collaboration

IT proficiency

Attention to detail

Job description

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Job Description

Housing Officer

Location: Barnet

Type: Temporary, Full-time

We are recruiting for a Housing Officer to join a team based in North London, ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.

THE ROLE

As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:

1. Actively listening to residents and addressing their concerns promptly.
2. Building strong, visible relationships with residents and stakeholders.
3. Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
4. Investigating and resolving anti-social behaviour (ASB) cases.
5. Setting and managing service charges effectively and transparently.
6. Collaborating with managing agents and contractors to deliver excellent services.
7. Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATE

We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:

1. Strong customer service and interpersonal communication skills.
2. Tenacity, resilience, and problem-solving abilities.
3. Excellent analytical and negotiating skills.
4. Effective team collaboration and IT proficiency.
5. Attention to detail with the ability to meet deadlines.

THE CONTRACT

Temporary – 3 months ongoing

The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 per hour, inclusive of holiday.

HOW TO APPLY

To apply for this role, please email a copy of your CV to [emailprotected] or call 01772 208966 to discuss the role in more detail!